Video controller (VGA support) not found

By vivekaroraus
Oct 31, 2013
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  1. Hi !
    Please guide me.

    I am looking for - VIDEO CONTROLLER( VGA SUPPORT)

    Hp pavilion mx704

    Microsoft windows xp Professional (5.1, Build 2600)
    System Manufacturer: Hewlett-Packard
    Bios :phoenix - AwardBios v6.00PG
    Processor: Intel (R) Pentium(R) CPU 2.80GHz
    RAM- 1 GB (Updated)
    32 bit
    please provide me the link to download the
    correct driver.

    Kind Regards
  2. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18


    Moderator note: vivekaroraus, please do not shout.
  3. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

  4. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Thank you , I have already tried the link provided by you but I have not got any information about the drivers I need. Please help me in some other way. I will be very thankful to you have used this link , I have filled the whole required information about my computer but

    " there is no driver for my computer"

    Kind Regards
  5. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    The model you are listing here is the monitor, According to the HP site. What video controller do you have?
  6. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Sorry, I don't know about it . If I knew I could have istalled. I have tried all this also -

    a) Open Device manager
    b) On Device Manager Right click on Yellow triangle with exclamation mark and uninstall it.
    c) Delete and reinstall the driver if this did not fix the problem. Reboot your computer.
    If you don’t have the driver installation CD which came along with the computer, you can try downloading it from the manufacturer website.

    but when I ask for manufacturer's website , I find info only about my monitor.
  7. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    Have you tried looking on the back of the tower its self. Their should be a sticker with the model number of the computer.
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    Hi. This can help provide us with more detailed info about your hardware that may help locate the right driver
    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Click the Upload a File button to upload and attach the file to your next post
  9. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Thank you so much , according to your instructions, I have got this.

    information came from the system -
    Video Controller (VGA Compatible)PCI\VEN_8086&DEV_2562&SUBSYS_57781462&REV_03\3&13C0B0C5&0&10The drivers for this device are not installed.

    info added by me -

    model no - PE1164
    Hp pavilion mx704

    I have done with all the required information to the HP Website
    they have no given any solution but if I want to contact them
    they say that my product warrany is over and I will have to pay them
    for the solution.

    I agree that the product warranty is over
    but just for a simple soution why do they want me to pay?
    their customer support is not available.
    where as the computer is made by them and so I just
    want to know about the driver because only they can tell
    which software must be updated

  10. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

  11. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    As Cobalt noted above, the model pavilion mx704 is the monitor, not the computer. But here's a tip on how to interpret the cryptic looking string data you supplied. I explain how Interpret and use these strings first followed by "Next steps". The reader is free to jump to "Next steps" if that's what they're most interested in.

    Interpreting Windows Hardware ID / Device ID strings

    That long cryptic string we saw in the prior post is the "Device ID". The Device ID lets Windows uniquely identify the device on the computer.

    The Device ID contains a substring called the "Hardware ID".
    > The Hardware ID (in green, below) - is the string up to the second back slash ("\")
    > A "Unique string" (in red) is appended to the Hardware ID so the Device ID for the hardware device identifies it uniquely on a computer


    Example: If you bought two identical WD External Hard Drives, they would have identical Hardware IDs. But Windows must be able differentiate them (they're plugged into different USB ports, each has its own driver data and status code, etc.) So a unique string is appended to each of their Hardware IDs to create a machine unique Device ID for each WD External Drive.

    Note the Hardware ID begins with PCI\VEN_8086
    > PCI indicates its a PCI attached device (it connects to the computer's PCI bus)
    > VEN_8086 means the vendor who manufactured the device has vendor ID= 8086
    >>> !! Each PCI device manufacturer is assigned its own worldwide unique Vendor ID !!

    You can use the PCI Database to find out the Intel is vendor ID 8086!

    Next Steps
    Since this is an Intel vga controller, I suggest you try the Intel Driver Update tool. It will check any Intel chipsets plus your Intel vga controller for driver updates. Let us know if that helps
  12. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    I thank you both for helping me , I think something more is left to be done at first I researched on vendor details

    From the link -

    Vendor Details

    Intel Corporation
    2200 Mission College Blvd.
    Santa Clara
    Santa Clara, CA 95054-1549
    (408) 765-8080

    Vendor Id: 0x8086
    Short Name: Intel Corp.
    Web Site:
    Notes: usb 3.0 extensible host controller driver YES

    [ Update Vendor Information ]
    [ Add device ]

    "Here in the Notes" there is a link , please let me know if I have to download that or not"
    Devices for this vendor:



    After this I clicked tried - Intel Driver Update tool.
    then I was suggested by the website to install "JAVA"

    Automatically identify and find drivers

    The Intel® Driver Update Utility keeps your system up-to-date. It detects which driver updates
    are relevant to your computer, and then helps you install them quickly and easil

    Expand All
    Collapse All
    Graphics Driver
    Product Detected
    Current Driver Installed
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
    Intel Chipset Software Installation Utility (Chipset INF)
    Audio Driver for Intel Desktop Board
    Wireless Networking (WiFi)
    Wired Networking

    I am thankful to you for helping me. My system is too old and I am unable to buy a new one. I am not a genius like you but I am hopeful to find some solution.

    Please let me know if something more can be done or I invite you to help me via team viewer.

    Thank you

  13. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    LookinAround maybe able to help you further. But you really do need to figure out the correct model number for your tower. Not the monitor. Goodluck
  14. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Thanks , this is the Model number of my computer -
    HP Pavilion w1164d Desktop PC

    monitor name - hp pavilion mx 704

  15. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

  16. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    If you have any problems with LookinArounds drivers. The original driver for this model. Is in post 10. Just click on the link there. All that models original drivers are posted there.
  17. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Thank you to both of you (genius) ,the new download link worked , I have done with that , it worked somehow, the system is now not asking for the video controller (VGA COMPATIBALE)
    but now there is a new thing happened after this -

    yellow color - exclamation mark on Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

  18. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

  19. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    Try that but also check in Ctl Pnl->Add/Remove Programs first. (The last install attempt may have left an install entry there). IIf you see an entry for Intel Graphics Controller uninstall it from there first.
  20. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Yellow color - exclamation mark on Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

    1. well, the exclamation mark is gone but sometimes it's comes again which means sometimes I can play the video and after restart sometimes I am unable to play the video

    when I restart the yellow color - exclamation mark comes and then yellow color - exclamation mark goes
    exclamation mark comes and goes after restart (according to it's own wish)

    2. but when the video is played then the brightness is too low which means the video can't be played and if it can be played then brightness is too low. Video picture quality is poor.
    3.Please also read -This whole problem raised when I formatted my system , before that I was unable to play MP4 files so I planned to format but there was no brightness issue.
    4.A couple of years before, I gave my computer for service (due to some other fault) and I think he changed the graphic card.
    Do you think that the graphic card is changed?? Please guide me.

    4. Please let me know the link of hp Post 10

    I thank you from the bottom of my heart but I really need your kind help. You have helped me a lot and I have no words to thank you.

  21. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    In this link is the graphics driver that came with your computer. Just scroll down the page till you see sp26359.exe. Then click on it. It will install the original driver for you. But as LookinAround has stated check in Add and Remove in the control pane. To see if you can remove the intel driver you have already installed. Before you install this driver.
    LookinAround likes this.
  22. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Hi !
    Good news for both of you (The highly qualified experts).
    Problem is no more. I UNINSTALLED TO PREVIOUS DRIVER AND INSTALLED sp26359.exe and my driver got updated without any single error. Video quality is back.

    My problem is totally solved. You both are Professionals and helped me step my step. I have no words to thank you.

    I wish you Merry xmas and Happy New Year in advance.

    Thanks a ton

    Kind Regards
    LookinAround and Cobalt006 like this.
  23. Cobalt006

    Cobalt006 TS Guru Posts: 1,776   +241

    Your welcome.:) (y)
  24. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    Glad to hear the good news!

    I have one last curiousity question: Look in Device Manager. What device names are now listed under Display Adapters?
  25. vivekaroraus

    vivekaroraus TS Rookie Topic Starter Posts: 18

    Thank you so much. I deleted that previous driver , I installed
    sp26359.exe. from link -

    installation of sp26359.exe started, it was hardly 25% done and a notification came with a written message sp26359.exe won't work , you already have Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
    go to device manager and update your driver ,

    I went to device manager and updated , file transfer started from one folder to another folder and then I had to restart

    it worked, please , video quality is good as before ,Kindly check the attachment

    Question - What device names are now listed under Display Adapters?
    Answer - Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
    I am shocked when I already had Intel(R) 82845G/GL/GE/PE/GV Graphics Controller then why Hp told reccommends sp26359.exe (may previous driver was creating the issue...well, but sp26359.exe was the real thing, which I needed , I guess.

    Thanks a ton

    Kind Regards

    Attached Files:

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