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Video drivers not detected

By mirilailai
May 18, 2010
  1. Hi everyone,

    The problem is pretty simple but it's still a problem....
    When i bought the laptop (Acer Aspire 5738, Mobile DualCore Intel Core 2 Duo T6600, 2200 MHz (11 x 200)), the CD with drivers contained all needed drivers but the Video Drivers for my video card (ATI Mobility Radeon HD 4500 Series). Then i searched for drivers at the web and found the correct Catalyst Manager for my OS (Win7 Ultimate) in the acer website (acer.com). After install when i go to the Intel web page and make Driver Update Utility it shows that:

    Graphics Driver

    Product Detected ATI Mobility Radeon HD 4500 Series
    Current Driver Installed -------------EMPTY---------------------
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

    And couldn't find even my Audio Driver:

    Audio Driver for IntelĀ® Desktop Board

    Product Detected ---------------EMPTY----------------
    Current Driver Installed ---------------EMPTY----------------
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

    Should i really contact my manufacturer or my drivers are up-to-date when i downloaded them from the acer site?

    More info:


    Motherboard:
    CPU Type Mobile DualCore Intel Core 2 Duo T6600, 2200 MHz (11 x 200)
    Motherboard Name Acer Aspire 5738
    Motherboard Chipset Intel Cantiga GM45
    System Memory 3066 MB (DDR2-800 DDR2 SDRAM)
    DIMM1: Samsung M4 70T5663EH3-CF7 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
    DIMM3: Samsung M4 70T5663EH3-CF7 2 GB DDR2-800 DDR2 SDRAM (6-6-6-18 @ 400 MHz) (5-5-5-15 @ 333 MHz) (4-4-4-12 @ 266 MHz)
    BIOS Type Phoenix (08/26/09)

    Display:
    Video Adapter ATI Mobility Radeon HD 4500 Series (512 MB)
    Video Adapter ATI Mobility Radeon HD 4500 Series (512 MB)
    3D Accelerator ATI Mobility Radeon HD 4570 (M92)

    Storage:
    IDE Controller Intel(R) ICH9M-E/M SATA AHCI Controller
    Storage Controller AOPNLTIX IDE Controller
    Disk Drive Hitachi HTS545050B9A300 (500 GB, 5400 RPM, SATA-II)
    Optical Drive PGLG XEB8TM70L SCSI CdRom Device
    Optical Drive TSSTcorp CDDVDW TS-L633B
    SMART Hard Disks Status OK
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

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