TechSpot

Virus - Cannot even run HJT

By pendragon19600
Apr 20, 2008
Topic Status:
Not open for further replies.
  1. Virus stopping IE

    Hi
    My problem was similar to those of HiMom121 of yesterday.

    I was unable to run HJT and Explorer kept shutting down when I tried to open a new tab.

    I have run Ad-ware 2007 and it showed nothing (only 12 cookies). I have run SDD and CCleaner.

    Attached are Combofix logs and HJT log

    many thanks

    Chris
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. kritius

    kritius TS Guru Posts: 2,087

    Download and Run Malwarebytes' Anti-Malware
    Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please Attach the log into your next reply.
    • If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

    Download and Install SuperAntiSpyware Free
    • Launch SuperAntiSpyware
    • Click Check for Updates and update to the latest definitions.
    • Click Scan your Computer
      • Check all boxes in the Scan Location box.
      • Check the Complete Scan radio button.
      • Click Scanning Preferences/Control Centre button.
        • Uncheck Ignore files larger than 4MB (recommended)
        • Check Scan Alternate Data Streams.
        • Click Close.
      • Click Next
    • SuperAntiSpyware will now scan your computer for infection. (This could take in excess of an hour depending on the number of files scanned)
    • When finished it will present you with a summary of its findings.
    • Click OK.
    • The Removal Screen will open.
      • Check the items in the list to mark them for Quarantine.
      • Click Next and SAS will Quarantine them.
    Please send me the log.
    • Click the Preferences button.
      • Click the Statistics/Logs tab.
        • Logs are listed by date and time, click on the latest one to highlight it (at the top).
        • Click View log.
      • This will open a log page.
      • Attach it here please.
    CAUTION: SuperAntiSpyware comes with a programme called Bootsafe, do not for any reason use this programme, if used on an infected computer it could render it UNBOOTABLE.

    After that, post back fresh a fresh HijackThis and ComboFix log.
  4. pendragon19600

    pendragon19600 TS Rookie Topic Starter Posts: 19

    post malware

    Thanks for looking at this.
    Here are the logs after running malbytes (twice), supersypyware, combo and HJT

    regards
  5. kritius

    kritius TS Guru Posts: 2,087

    This next step is purely optional however viewpoint is considered foistware and is not needed on your computer,


    Go to Start > Run and copy/paste or type: taskmgr
    • Under the Processes tab find the following tasks or processes:
      ViewpointService.exe
      ViewMgr.exe
    • Highlight and click "End Process".
    • Exit Task Manager.
    Click on Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab".
    • Scroll down the list and find the service called "Viewpoint Manager Service"
    • When you find the service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Disabled".
    • Now click "Apply", then "OK" and close any open windows.
    Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.

    Finally, delete the following folders if they still exist:
    C:\Program Files\ViewManager\ <-- and delete this folder
    C:\Program Files\Viewpoint\ <-- and delete this folder

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
    O21 - SSODL: wdpoefan - {7FFFC6DF-995C-4899-AFE7-5356301C5361} - (no file)

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary
  6. pendragon19600

    pendragon19600 TS Rookie Topic Starter Posts: 19

    Viewpoint removed

    Thank you so much for your help on this.

    Here is the revised HJT log.

    How do I create a clean restore point for future reference?

    many thanks

    Chris
  7. kritius

    kritius TS Guru Posts: 2,087

    Ill show you when your all clean,

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.


    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

      [​IMG]
    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

      [​IMG]
    • Include the report in your next post.
  8. pendragon19600

    pendragon19600 TS Rookie Topic Starter Posts: 19

    Kasperski online check

    Thanks again for looking at this.

    Here is the log from the Kasperski run.
  9. kritius

    kritius TS Guru Posts: 2,087

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide

      or

      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
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