Virus help

By himom121
Apr 6, 2008
Topic Status:
Not open for further replies.
  1. last night i think a virus got to my computer. i have no idea what to do! ive been trying to do a lot of research but theres no luck and i dont know whats attacking my computer... this is whats happend so far:

    -First task manager wouldnt work. i would press alt+ctrl+delete and a window would pop up saying it was disabled by the administrator... i got that fixed by downloading something called "TaskManagerFix"

    -i couldnt use my internet and every time i tried the internet window would pop up for a half second and then go away. some how i got it to work and my security settings had been changed to allow all cookies. also pictures were disabled from showing up on websites.

    -the microsoftword short cut was removed from my desktop

    -3 new icons appeared on my desktop, they are: error cleaner, privacy protector and spyware&malware protection

    -many alerts are popping up telling me i have all these viruses some of them include:

    1) system alert

    system detected virus activities. these may impact the performance of your computer. please, use recomended antispyware software to protect your system from parasite programs

    2) spyware alert!

    Security warning!

    worm.win32.netbooster detected on your machine. this virus is distributed via the internet through email and activex objects. the worm has its own SMTP engine which means it gathers emails from your local computer and redistributes itself. in worst cases this worm can allow attackers to access your computer, stealing passwords and personal data.
    this process should be removed from your system

    type: virus
    system affected: windows 2000, NT, ME, XP, vista
    security risk: 5
    recomendations: click yes to remove from your pc

    3) windows security alert

    windows has detected and internet attack attempt... somebody's trying to infect your pc with spyware or harmful viruses. run full system scan now to protect your pc from internet attacks, hijacking attempts and spyware! click here to download spyware remover for total protection.

    there are more, i think... what do i do?
  2. kritius

    kritius TechSpot Guru Posts: 2,087

    Download and Run Malwarebytes' Anti-Malware
    Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please attach the log into your next reply.
    • If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

    Download and Run ComboFix
    • Download this file from either of the two below listed places :

      HERE or HERE
    • Then double click combofix.exe & follow the prompts.
    • When finished, it shall produce a log for you. Attach that log in your next reply
    WARNING: Do not mouseclick combofix's window whilst it's running. That may cause it to stall
  3. himom121

    himom121 Newcomer, in training Topic Starter

    heres the log... should i download and run combofix now?

    thank you so much for your help
  4. kritius

    kritius TechSpot Guru Posts: 2,087

    You'll need to run MBAM again as it says no action taken, it needs to delete the files, and go ahead and download combofix, it is definitely needed
  5. himom121

    himom121 Newcomer, in training Topic Starter

    i sent the report before i removed the selected items by mistake... heres the new report.
  6. kritius

    kritius TechSpot Guru Posts: 2,087

    Thats better, just need to see the combofix log.
  7. himom121

    himom121 Newcomer, in training Topic Starter

    heres the combo log
  8. himom121

    himom121 Newcomer, in training Topic Starter

    everything is running better on my computer and the security alert messages are gone. also, the new icons on my desktop [error cleaner...] are gone... is my computer all fixed or do i still need to do something else?
  9. kritius

    kritius TechSpot Guru Posts: 2,087

    COMBOFIX-Script

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      Code:
      File::
      C:\Program Files\AWS\WeatherBug\Weather.exe
      C:\WINDOWS\system32\itcxqhkb.exe
      C:\Documents and Settings\All Users\Application Data\ynojefuv\incdwjmf.exe
      
      Folder::
      C:\Documents and Settings\All Users\Application Data\ynojefuv
      C:\Documents and Settings\Amanda\Application Data\WeatherBug
      C:\Program Files\AWS\WeatherBug
      C:\Documents and Settings\All Users\Application Data\ynojefuv
      
      Registry::
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
      "Weather"=-
      "ububuwwp"=-
      [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
      "ySwBTu4329"=-
      
          
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

      [​IMG]
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    This next step is purely optional however viewpoint is considered foistware and is not needed on your computer,


    Go to Start > Run and copy/paste or type: taskmgr
    • Under the Processes tab find the following tasks or processes:
      ViewpointService.exe
      ViewMgr.exe
    • Highlight and click "End Process".
    • Exit Task Manager.
    Click on Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab".
    • Scroll down the list and find the service called "Viewpoint Manager Service"
    • When you find the service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Disabled".
    • Now click "Apply", then "OK" and close any open windows.
    Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.

    Finally, delete the following folders if they still exist:
    C:\Program Files\ViewManager\ <-- and delete this folder
    C:\Program Files\Viewpoint\ <-- and delete this folder

    Highjackthis Instructions
    • Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
    • Run the HijackThis Installer and it will automatically place HJT in its own folder, usually C:\Program Files\Trend Micro\HijackThis. Please don't change the directory as it is necessary to create backups.
    • After installing, the program launches automatically, select Scan now and save a log
    • After the scan is complete attach the log in your reply.
    Do not attempt to fix any item yet.
    Do not add anything to the ignore list.
    Don't use the AnalyseThis button, its findings are dangerous if misinterpreted.
  10. himom121

    himom121 Newcomer, in training Topic Starter

    here is the second combofix log and the hijackthis log:
  11. kritius

    kritius TechSpot Guru Posts: 2,087

    Hi,

    Disable Spyware doctors realtime monitoring temporarily

    1. From within Spyware Doctor, click the "OnGuard" button on the left side.
    2. Uncheck "Activate OnGuard".

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
    O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (file missing) (HKCU)
    O20 - Winlogon Notify: qoppp - C:\WINDOWS\system32\qoppp.dll (file missing)
    O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary


    COMBOFIX-Script

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      Code:
      File::
      C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
      
      Folder::
      C:\Program Files\Viewpoint
      C:\Documents and Settings\All Users\Application Data\Viewpoint
      C:\Program Files\Common Files\BOONTY Shared
      
      
          
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

      [​IMG]
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ATF Cleaner

    • Download and Run ATF Cleaner
      Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.

      Under Main choose:

      • Windows Temp
        Current User Temp
        All Users Temp
        Temporary Internet Files
        Java Cache

        *The other boxes are optional*
        Then click the Empty Selected button.
      if you use Firefox:

      • Click Firefox at the top and choose: Select All
        Click the Empty Selected button.
        NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
      if you use Opera:

      • Click Opera at the top and choose: Select All
        Click the Empty Selected button.
        NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

      Click Exit on the Main menu to close the program

    Rename HijackThis.exe to himom121.exe by doing the following;

    • Navigate here using Windows Explorer (windows button + E) or My Computer -> Local Disk C: -> C:\Program Files\Trend Micro\HijackThis
    • Right-click on the HijackThis.exe
    • Choose from the pull-down menu; "Rename"
    • And now Rename HijackThis.exe to himom121.exe
    • When you've renamed HijackThis, open HijackThis again.
    • Take a fresh HijackThis log (click Do a system scan and save a log file)
    • Post the fresh HijackThis log here.
  12. himom121

    himom121 Newcomer, in training Topic Starter

    for some reason i cant upload the logs anymore....
  13. kritius

    kritius TechSpot Guru Posts: 2,087

    Edit your posts and delete the previous ones then try again.
     
  14. himom121

    himom121 Newcomer, in training Topic Starter

    Here they are:
  15. kritius

    kritius TechSpot Guru Posts: 2,087

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.


    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

      [​IMG]
    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

      [​IMG]
    • Include the report in your next post.
  16. himom121

    himom121 Newcomer, in training Topic Starter

    here is the kaspersky log

    Attached Files:

  17. kritius

    kritius TechSpot Guru Posts: 2,087

    C:\Documents and Settings\Amanda\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine<======Empty the contents of this folder
    C:\Documents and Settings\Amanda\Desktop\Music\Incomplete\T-170001-_working_ out of breath sound effects.zip<======Delete this file
    C:\Program Files\Spyware Doctor\SDNET<======Empty the contents of this folder
    C:\QooBox\Quarantine<======Empty the contents of this folder
    C:\WINDOWS\SYSTEM32\dwtafcrb.dll<======Delete this file
    C:\WINDOWS\SYSTEM32\hggge.dll<======Delete this file
    C:\WINDOWS\SYSTEM32\rabyppeb.dll<======Delete this file
    C:\WINDOWS\SYSTEM32\ydlpbxpp.dll<======Delete this file

    How is the computer running now?

    Id like to see one more HijackThis log please.
  18. Bunnv

    Bunnv Newcomer, in training

    Virus solution feedback

    Hi Kritius!

    I've had the same Issue as Himom121, and I've read your advice (as I found it through google) and followed it carefully. My computer has made major improvements, and one of the things I noticed that was disabled before and is now working is my Task Manager.

    I ran Malwarebytes and combofix, but not your third suggestion (the hijack one) . If you'd like I can also send you the logfile that combofix created.

    In any case, thank you for your advice, my computer is running a lot smoother so far!
  19. himom121

    himom121 Newcomer, in training Topic Starter

    heres the newest log.
  20. himom121

    himom121 Newcomer, in training Topic Starter

    hey Kritius, its been almost a week since ive heard from you last and i was just wondering, is theres anything else you think i should do?

    i also wanted to thank you for everything. my computer is running great and you've been so much help!
  21. kritius

    kritius TechSpot Guru Posts: 2,087

    That looks all good,

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide

      or

      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
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