OK i'm having the same problem, so i finally got the guts to download some programs like hjt and killbox to fix my comp. I tried doing the HJT thing in safe mode, then killbox (there was only one thing to delete in HJT). When i tried to do the kill box thing, as it was scaning reg to restart, i got this " PendingFileRenameOperations Registry Data has been Removed by External Process! " then i load my computer and it still has the bgates virus. Can you help me? i didn't download those other programs you linked too. Also, why can't norton just get rid of it!?