TechSpot

Viruses will not go away, please help. HJT log attached

By kratter
Mar 29, 2007
  1. I'm working on my dad's computer and it keeps giving me the dreaded "iexplorer.exe has generated error and will be closed by windows......" message, and I know that is fixed by simply using FireFox, but along with that, we have an important business software program on the desktop that pops up and then immediately closes each time we try to open it. Norton gives some "Trojan.ByteVerify" and "Trojan.Downloader" viruses, but I've been unsuccessful in getting them off.

    Any and all help will be greatly appreciated.

    HJT log attached.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your dads computer has at least one nasty infection and possibly more.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of kratter only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. kratter

    kratter TS Rookie Topic Starter

    New logs

    Howard,
    Thank you for the help, so far. I have gone through all of the steps in the "preliminary removal instructions" and I have attached:
    -The new HJT log
    -The AVG antispyware log
    -The ComboFix log and
    -The LookToMe log

    Thanks again,
    Kratter
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    Setup.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

    O4 - HKLM\..\Run: [LanzarL2007] "C:\DOCUME~1\donnie\LOCALS~1\Temp\{DAA4011A-CFE7-4AA0-95ED-CAAA730C7BAF}\{D1DA2B A7-2592-4036-9BB2-DCCABDE8DC1A}\..\..\L2007tmp\Setup.exe" /SETUP:"/l0x0009"

    O16 - DPF: {22945A69-1191-4DCF-9E6F-409BDE94D101} - http://www.solidworks.com/plugins/edrawings/download.cfm?Release=rel

    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = southwestspeed.org

    O17 - HKLM\System\CCS\Services\Tcpip\..\{B40E853C-5173-4C82-9E32-BFEDBF3D3CBC}: NameServer = 68.1.208.30,68.1.208.25

    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = southwestspeed.org

    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = southwestspeed.org

    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = southwestspeed.org

    Only fix the above 017 entries, if they don`t belong to your ISP or you don`t recognise the domain.

    O20 - AppInit_DLLs: C:\WINNT\system32\msie.dll

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\DOCUME~1\donnie\LOCALS~1\Temp\{DAA4011A-CFE7-4AA0-95ED-CAAA730C7BAF}\{D1DA2B A7-2592-4036-9BB2-DCCABDE8DC1A}\..\..\L2007tmp\Setup.exe

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.

    This is the filepath you need to enter into killbox.

    C:\WINNT\system32\msie.dll

    Once your system has rebooted, rehide your protected OS files.

    Post a fresh HJT log and let me know if you`re still having problems.

    Regards Howard :)

    This thread is for the use of kratter only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. kratter

    kratter TS Rookie Topic Starter

    You are the man

    Thanks so much.

    Everything seems to be back up and running properly. I have attached the new HJT log, so if there is anything else you see, feel free to let me know.

    Thanks again,
    Kratter

    BTW: the 017 items are clean, they are ours.
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Well done, your HJT log is now clean.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of kratter only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...