TechSpot

Vista and BSODs

By cazerX
Jun 29, 2008
Topic Status:
Not open for further replies.
  1. Hello,
    I recently reformatted my computer, due to many BSODs, as well as just lots of software I didn't use. I thought everything was solved, but alas, I got a BSOD today. It is, if what resources I viewed are correct, a problem with the printer. Here is the minidump. This problem seems to mainly occur when I'm connecting to a network or switching networks.


    Code:
    *******************************************************************************
    *                                                                                                *
    *                        Bugcheck Analysis                                          *
    *                                                                                                *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 00000000, memory referenced
    Arg2: 0000001b, IRQL
    Arg3: 00000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 81ca90ab, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 81d315ac
    Unable to read MiSystemVaType memory at 81d117e0
     00000000 
    
    CURRENT_IRQL:  1b
    
    FAULTING_IP: 
    nt!KiUnwaitThread+14
    81ca90ab 8b08            mov     ecx,dword ptr [eax]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  spoolsv.exe
    
    TRAP_FRAME:  9d31dc94 -- (.trap 0xffffffff9d31dc94)
    ErrCode = 00000000
    eax=00000000 ebx=81e1d300 ecx=863a84c0 edx=863a84c0 esi=8629ed78 edi=00000418
    eip=81ca90ab esp=9d31dd08 ebp=9d31dd1c iopl=0         nv up ei pl nz ac pe cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010217
    nt!KiUnwaitThread+0x14:
    81ca90ab 8b08            mov     ecx,dword ptr [eax]  ds:0023:00000000=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 81ca90ab to 81c8fd84
    
    STACK_TEXT:  
    9d31dc94 81ca90ab badb0d00 863a84c0 9d31dcb7 nt!KiTrap0E+0x2ac
    9d31dd1c 81c26509 00000002 0000006c 01d3f668 nt!KiUnwaitThread+0x14
    9d31dd40 81e1d345 8629ed78 840d0301 8629ed78 nt!KeAlertThread+0x5e
    9d31dd58 81c8caaa 0000006c 01d3f674 779a0f34 nt!NtAlertThread+0x3e
    9d31dd58 779a0f34 0000006c 01d3f674 779a0f34 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    01d3f674 00000000 00000000 00000000 00000000 0x779a0f34
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiUnwaitThread+14
    81ca90ab 8b08            mov     ecx,dword ptr [eax]
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!KiUnwaitThread+14
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrpamp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  471ea39c
    
    FAILURE_BUCKET_ID:  0xA_nt!KiUnwaitThread+14
    
    BUCKET_ID:  0xA_nt!KiUnwaitThread+14
    
    Followup: MachineOwner
    ---------
    

    Please reply, I am very curious as to what is causing this issue.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Uninstall your Printer fully (also applications that may have come with it)
    Remove the any left over drivers
    Unplug the printer

    Download the most up to date drivers for your Printer Manufactures page, online

    Install the printer driver
    When requested plug in your printer

    Test
  3. cazerX

    cazerX Newcomer, in training Topic Starter

    It looks like my printer "auto" uninstalled (its not there anymore)...any other suggestions?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    The printer must be plugged in and turned on, for Windows to see it

    Also the Spool Service must be started
    Start-> Run -> Services.msc
    Check "Print Spooler" is in Automatic and Started
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