TechSpot

Vista "hangup" ok for safe mode, but nothing else

By glhglh
Sep 26, 2009
  1. i'm having a problem with my daughters computer. it hangs up after entering the password.

    i have used safe mode many many times. i can add things back bit by bit, but then it hangs, even with the setup that worked the time before.

    here are some "event Log" comments:
    Log Name: System
    Source: Service Control Manager
    Date: 9/26/2009 12:27:17 PM
    Event ID: 7026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: HMAH-HP6000
    Description:
    The following boot-start or system-start driver(s) failed to load:
    eeCtrl
    spldr
    SRTSP
    SRTSPX
    SYMTDI
    SysPlant
    Wanarpv6
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-09-26T19:27:17.000Z" />
    <EventRecordID>24118</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>HMAH-HP6000</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">
    eeCtrl
    spldr
    SRTSP
    SRTSPX
    SYMTDI
    SysPlant
    Wanarpv6</Data>
    </EventData>
    </Event>

    and:

    Log Name: Application
    Source: Microsoft-Windows-EventSystem
    Date: 9/26/2009 12:26:32 PM
    Event ID: 4609
    Task Category: Event System
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: HMAH-HP6000
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\vista_gdr\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />
    <EventID Qualifiers="49152">4609</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>16</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-09-26T19:26:32.000Z" />
    <EventRecordID>2191</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>HMAH-HP6000</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">d:\vista_gdr\com\complus\src\events\tier1\eventsystemobj.cpp</Data>
    <Data Name="param2">45</Data>
    <Data Name="param3">8007043c</Data>
    </EventData>
    </Event>

    any ideas?
     
  2. Jawshh

    Jawshh TS Enthusiast Posts: 392

    This occurs usually because of faulty drivers. Mainly cdrom drives' drivers. Can you boot into safe mode and check device manager and see if there are any yellow notifications?

    Also use check disk utility to fix drive errors.
     
  3. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    No yellow flags, did a chkdsk to fix errors, no errors found.
     
  4. Jawshh

    Jawshh TS Enthusiast Posts: 392

    have you installed devices recently? or new drivers? did you run microsoft update? I mean any sort of update if you get the idea.
     
  5. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    When she came home from college, there was a virus or something that kept it from booting. i did a complete format and reinstall in July. she used the computer for a few weeks, then it started to hang up. i tried to go back to the July, but can only boot in safe mode.

    since i first posted, i have been running the chkdsk from windows. it runs on a reboot. the first time it hung at 14% (19000 of 195,xxx files processed), the second time it hung at 16%(24000 of 195,xxx files processed). i just started it again and at the moment it is still going at with 17% or 83878 filed processed. i'll let it go, maybe the file ferification process will help it???
     
  6. Jawshh

    Jawshh TS Enthusiast Posts: 392

    Tell me about the computer specs.
     
  7. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    the computer is an hp-8000 32 bit with Vista. i just took it back to the original "box" state. but when after the "recover to original" state, i still have the hang-up. i think there maybe a problem with the hard disk, but when i run chkdsk, i still get a hang-up at about 16%.

    is there another commane (i forget) than chkdsk?
     
  8. Jawshh

    Jawshh TS Enthusiast Posts: 392

    use chkdsk /r
     
  9. Jawshh

    Jawshh TS Enthusiast Posts: 392

    You might want to try a bios reset.
     
  10. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    i have been running the /f, i am now running the /r.

    just for informaiton. each time, it has shown 0 bad file records, 0 ea records processed, 44 reparse records processed. stage 2 OK, stage 3 OK, the problem seems to come with stage 4. it looks like it is hung up now at 13% with 85000 of 125360 files processed.

    over the past few days, i have let this utility for as long as 24 hours. when it is still working, i see the "lights on the hard disk" flashing. they are not flashing now.

    any other ideas?
     
  11. Jawshh

    Jawshh TS Enthusiast Posts: 392

    There are many things that cause this, so I can a some time to troubleshoot this problem. Can you boot in safe mode and try these http://www.techspot.com/vb/topic58138.html . Just to make sure you are not infected.
     
  12. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    it doesn't allow me to load new programs in safe mode.

    i have a lot of experience with this (on my kids & my wife's computer). i ran through the 8 steps before i restored to the 2007 original "box" setup, but am now doing again.

    and before i changed from the virus forum to the Windows forum.

    this shouldn't take that much time, since we are back to basic windows and nothing else, no updates either.

    we have symantec endpoint on our server, but i can't load it till i'm out of safe mode, so i'm using the avira.
     
  13. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    i finished the virus removal process, no problems, none.

    i found the "hard disk" test in the bios, completed it and it showed a defective hard disk.

    i just ordered another disk from HP. wish i had done this four days ago.

    thank you for your help.
     
  14. Jawshh

    Jawshh TS Enthusiast Posts: 392

    good to hear.
     
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