Vista Ultimate Restart - minidump

By martine737
Jan 26, 2009
  1. Hello - Help!,

    My Windows Vista Ultimate has just restarted x2 unexpectedly once frozen with no I/O controls available. I have attached the two minidumps in the hope someone may be kind enough to diagnose, help and suggest a way forward.

    To cover, I have recently installed a new hard drive, rebuilt the OS/applications and have no hardware conflicts/issues.

    Any help would be gratefully appreciated - Thank you!
  2. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Dump 1 - 0x1A ntkrnlmp.exe faulted with driver Mp3tag.exe

    0x1a = MEMORY_MANAGEMENT - This indicates that a severe memory management error occurred.

    Dump 2 - 0x8E win32k.sys faulted with driver iTunes.exe

    0x8e bugcheck = Kernel mode exception not handled.

    So, you have a problem running your Mp3tag player with iTunes!?!
  3. martine737

    martine737 TS Rookie Topic Starter

    Great, thank you for your time and help. Your answer would concur with my initial thoughts - I have a large iTunes library and it would appear it became corrupt whilst editing (Mp3tag was running in the background).

    Thanks again!
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