W2kSP4 WFP when loading Office 2K

By DBeam
Apr 23, 2004
  1. I loaded a Dell Optiplex GX240 this morning from DELL CD. It was
    W2k SP2. I then did all of MicroSoft updates got up to SP4
    Problem is when I try and load Office 2K I get a Windows File
    Protection error. I am prompted to put SP4 Cd in and continue.
    From researching Microsoft site Knowledge base I tried Article
    324564 this didnt work. Anybody run across this yet? If so is there a fix.

  2. SmAsHeR

    SmAsHeR TS Rookie Posts: 33

    how old is your computer. have you tried calling dell. i work for a company that has several dells and i have found that they can be different sometimes. sometimes they dont make sense
  3. DBeam

    DBeam TS Rookie Topic Starter

    Less than two years old. Problem also occurs on Compaqs. Seems
    to appear after performing any windows update that brings
    you past Svc Pack 2
  4. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Win2k first inststaller is ver 1.** Ofice Xp does not like it to update. Ver 2.** does not like Office 2k. A friend and I spent a couple of days weeding through it .If you cannot find an easier answer .You might have to back out of Win updates ,load Office then reload updates. I hope someone has a more expidiant answer
  5. Mictlantecuhtli

    Mictlantecuhtli TS Evangelist Posts: 4,345   +11

  6. Didou

    Didou Bowtie extraordinair! Posts: 4,274

    If it asks for SP4, you can try to extract it to a folder & direct it there.

    Open a command prompt & type in the following command :

    C:\PathToSP4\2K-SP4.exe /U /X:C:\DistinationFolder

    Click the OK button.
  7. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    I guess that looks confusing.
    You cannot update office service packs to Win2k without confirming win2k's installer is updated to version2.0 or better.
    We also found that loading Office ver( pre Xp)after all Windows updates gave us issues .
    So the only answer that worked for us was to back out of the Win updates ,install Office ,then update win then office .
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