TechSpot

Warning you have a new security problem - Spyware help

By raymo72
Feb 22, 2009
  1. Hi

    Can someone help I have a red cross on the bottom left toolbar which highlights up with :warning you have a new security problem!
    I have followed the 8 steps and attached my log files
     
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Jeeze!

    Run HJT Scan only select and Fix the below entries
    O2 - BHO: (no name) - {154EBC2F-A59B-43C4-9279-2691A57BB37E} - (no file)
    O2 - BHO: (no name) - {21E185D9-CE87-4269-A1C9-7D1C575B631D} - (no file)
    O2 - BHO: (no name) - {39ab1699-77cb-456a-8825-036be6407dcd} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: (no name) - {53A376D6-ADB5-40CA-A2A2-5AF756F2EE61} - (no file)
    O2 - BHO: (no name) - {559ABB07-6F16-4845-8025-8D97B8AB3F78} - (no file)
    O2 - BHO: (no name) - {75e1a14c-b7fb-47c9-9973-bb04f1b69534} - (no file)
    O2 - BHO: (no name) - {7a4cc2a4-ee13-468f-a950-8e9303a5c566} - (no file)
    O2 - BHO: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
    O2 - BHO: (no name) - {ABBBD2FB-02CC-4854-9FC2-75FC0CFF3F93} - (no file)
    O2 - BHO: (no name) - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
    O2 - BHO: (no name) - {d20d794e-8422-4d91-b300-d04d99e00002} - (no file)
    O2 - BHO: (no name) - {FC4C8A1D-4A05-4828-AF7F-070F5175F073} - (no file)
    O3 - Toolbar: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O20 - AppInit_DLLs: kadxlp.dll,hwclkp.dll,oqwgkn.dll,koytzt.dll,oulvsl.dll
    O20 - Winlogon Notify: byXQHaYo - C:\WINDOWS\
    O20 - Winlogon Notify: ddcYSmMe - C:\WINDOWS\
    O20 - Winlogon Notify: geBuVOeE - C:\WINDOWS\
    O20 - Winlogon Notify: ljJabYRj - C:\WINDOWS\

    Download and run http://jpshortstuff.247fixes.com/GooredFix.exe

    Then

    Update and run both MBAM and SAS again post logs.

    After above is complete.....
    Then and only then do the below!

    Download SDFix to Desktop.

    http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    =========================================
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Mike
     
  3. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    updated logs

    please find my updated logs

    thankyou for your help!
     
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    Rerun MBAM to confirm it is now clean. Post log.

    then and only after above is complete and log posted do the below

    Download SDFix to Desktop.

    http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    =========================================
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Mike
     
  5. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    updated files

    Hi , i think i am getting there!

    The SD fix did not work though it came up with errors and i have to use ctrl alt del

    i have updated malware and hijack this
     
  6. mflynn

    mflynn TS Rookie Posts: 2,655

    OK the combofix found and fixed some issues that may have effected SDFix.

    Run combofix again to confirm it finds no more and has a clean log.

    Then try SDFix once more.

    Mike
     
  7. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    SD fix still deosnt work but my pc works very well now , thanks for your help
     
  8. mflynn

    mflynn TS Rookie Posts: 2,655

    It is up to you. It is your computer.

    We will try and fix it when you decide you would like to finish properly!

    Mike
     
  9. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    I am happy to continue trying , i just didnt want to waste your time.

    let me know the next step if this can be fixed

    many thanks Ray
     
  10. mflynn

    mflynn TS Rookie Posts: 2,655

    OK Ray as you said your computer is running well but when something that is supposed to work don't the I am suspicious.

    Continue..
    Download SDFix to Desktop.

    http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    =========================================
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Mike
     
  11. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    I ran SD fix and got the following error as i always have:

    16 Bit DOS Subsystem

    C:\PROGRA-\SYMANTEC/S32EVVTI.DK
    FAILED DK ADMINISTRATOR

    I restarted the pc sd fix seemed to run on restart in normal mode.

    Avira did highlight : ndvdm(3694) was running suspiciously low

    i meant to cancel but clicked allow by mistake but it seemed to finish and run a report.

    I have then run combofix and hijack and attached

    thanks Ray
     
  12. mflynn

    mflynn TS Rookie Posts: 2,655

    Did you use to have Norton?

    Do the below..

    Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
    Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

    KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
    -------------------------------------------------------------------------------------
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Mike
     
  13. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    Hello

    I m not sure if i had norton, i maybe downloaded a trial for a few days but no longer if i did.

    All seems ok
    i have attached my hijack this log

    regards

    Ray
     
  14. mflynn

    mflynn TS Rookie Posts: 2,655

    Well your HJT log shows remnants

    Run HJT Scan only Fix the below
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

    Then Download and Run The Norton removal tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    Give us a status, how is computer running now? Anything else?

    Mike
     
  15. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    i fixed the file , was it only 1 as i could only see 1

    also ran the norton removal tool

    computer is running well , 2 or 3 virus alerts from avira

    hijack this attached

    thanks again!
     
  16. mflynn

    mflynn TS Rookie Posts: 2,655

    OK great!

    Post the Avira log and perhaps we will close this thread!

    Mike
     
  17. raymo72

    raymo72 TS Rookie Topic Starter Posts: 22

    avira attached , 2 virus found , i moved them to vault
     
  18. mflynn

    mflynn TS Rookie Posts: 2,655

    OK that is good! these files ar being found in Quarantine and the warning about Hyberfil is normal.

    The closing below will remove the QooBox and eliminate this. do the closing and then recheck with antivir.

    Thread Closing-------------------------------------------------------------------

    Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

    Remove ComboFix
    Start-Run
    type
    combofix /u
    Hit enter or click OK.

    Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe

    Save to desktop.

    This will remove all the tools we used to clean your computer.


    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

    If prompted to Reboot click, Yes.
    OTCleanit will delete itself when finished, If not delete it by yourself.

    -------------------------------------------------------------------------------------
    Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
    Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

    KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
    -------------------------------------------------------------------------------------
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.
    -------------------------------------------------------------------------------------

    Every two weeks or so, run MBAM and SAS until clean.

    They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

    If they find something they can not clean, then get back to us.

    Additionally run CCleaner. ATF-Cleaner and KCleaner.
    ----------------------------------------------------------------------------------------
    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to be used with and to co-exist with other Virus scanners.

    Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

    It's like looking at it with 2 sets of eyes and from a different angle.

    It works like some Firewalls do to learn what is good/bad.

    After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

    As it queries you about the prompt to help you determine to approve or not you can google it with one click.

    http://www.threatfire.com/Download/
    -------------------------------------------------------------------------------------
    Look at http://www.javacoolsoftware.com/spywareblaster.html

    Run SpyBot ocassionally and use the Immunize function.
    http://www.safer-networking.org/en/download/

    I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html

    Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

    A Disk Scan (chkdsk) and Defrag are in order.

    Mike
     
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