I see a few different types of WD Elements Portable hard drives on WD's
site here
> Which specific one do you have?
> And I understand from your last post you did try any software/firmware upgrade per tipstir's post?
Also, i'm a bit confused from your last post as i think you're saying both
> Windows shows your WD Elements with 0GB?
> But you also say you don't see it in Disk Management?????
Am just confused as if the disk isn't first appearing in Disk Management, I didn't think it would appear anywhere else with any size info (at least, best as i know, to date) Where do you think you're seeing it as 0GB?? Would it be possible for you to attach any screen shots? (just hit PrintScreen key in upper rt of keyboard, then paste into Paint (Start->Programs-Acessories->Paint). Save as
.jpg files and upload to your next post
Aside from firmware, a couple other possible things come to mind (just best guesses here)
1. WD portable drives draw all their power from the USB port (they don't have their own AC adapter) and sometimes exceed USB spec (500mA)
> Did you try connecting it to a desktop (vs a laptop?) and be certain if a laptop, it's plugged in at the time
> You did also try a different USB cable?
2. It's also possible the internal interface has failed. (i.e. so the interface is responding to Windows to identify itself as a disk drive, but the disk itself is not spinning up so Windows can't read a filesystem or the disk volume data so the disk Volume disn't appear
Post back when you can..
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P.s. remember to check the lower pane of Disk Management if only to confirm if a new Disk # appears when it's connected