Hello my names Rob
My grandmother has a computer problem that I cant fix. I now enough about computers to keep one running as long as possible and took a comp repair class in highschool, recently too. Im only saying this so u dont have to dumb down your answers.
The problem started a month ago when my grandmother told me her internet was not working. I checked out her old *** computer (windows Me) and found that her SLOW juno dsl was having problems connecting. I now that juno is not the best ISP to have but GRANDMA is frugal and doesn't want to spend a whole lot on something she only uses about once a day for 20 min emailing.
The First thing I could think of was that she had a loose wire but the external connect was fine. Next thing was checking if the nic needed a driver or something along those lines and it was signed in and everything.
After I tried fixing it myself I gave up and called tech suppport. The only three people I got on the line had trouble speaking english and only told me to do what i already did, check the drivers and external connection. So after I stayed on the line for an hour they told me that MY NIC is the problem and that its not there fault.
They told me I needed to call the manufacturer of the NIC and let them now my situation. So here is my question to the fine people at tech spot.
Should I A) try to find out who makes the NIC and see what they say or B) just buy a new NIC, see if it works.
Oh yeah whats the easiest way to find the manufacturer because I openec the tower to see what it said on the NIC but couldn't find a name.
Thanks
My grandmother has a computer problem that I cant fix. I now enough about computers to keep one running as long as possible and took a comp repair class in highschool, recently too. Im only saying this so u dont have to dumb down your answers.
The problem started a month ago when my grandmother told me her internet was not working. I checked out her old *** computer (windows Me) and found that her SLOW juno dsl was having problems connecting. I now that juno is not the best ISP to have but GRANDMA is frugal and doesn't want to spend a whole lot on something she only uses about once a day for 20 min emailing.
The First thing I could think of was that she had a loose wire but the external connect was fine. Next thing was checking if the nic needed a driver or something along those lines and it was signed in and everything.
After I tried fixing it myself I gave up and called tech suppport. The only three people I got on the line had trouble speaking english and only told me to do what i already did, check the drivers and external connection. So after I stayed on the line for an hour they told me that MY NIC is the problem and that its not there fault.
They told me I needed to call the manufacturer of the NIC and let them now my situation. So here is my question to the fine people at tech spot.
Should I A) try to find out who makes the NIC and see what they say or B) just buy a new NIC, see if it works.
Oh yeah whats the easiest way to find the manufacturer because I openec the tower to see what it said on the NIC but couldn't find a name.
Thanks