I'll see if I can make this as simple as possible, yet still include as many details as I can. My laptop has recently been experiencing random problems -- like overheating and then shutting down, sluggish, and now over the last couple of days I get a white fuzzy screen and all I can do is a hard boot. All of which is somewhat erratic and inconsistant -- the white screen happened 3 times yesterday when I tried to defrag and run virus scan. Then again this morning when simply trying to check email. I rebooted in safe mode, ran virus scan (which only turned up the usual adware) and it has been fine all day, so I'm inclined to believe that it is a hardware issue, and not a virus. Has anyone else had this problem, and what should I check first -- cpu, video, ram? I will graduate in the spring with CSS degree, but I'm still a little insecure about where to start with problems such as this. thanks!