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Why doesn't Windows load (not even in safe mode)?

By rshb
Aug 2, 2008
  1. My computer got infected with 'Winsecurity toolbar 2.1' (a spyware) and to fix it, I installed and ran SuperAnti Spyware (reviews say it's good). It then asked me to restart the pc, which I did manually. When it reached the 'click your username to continue' stage, the usernames weren't there. I opened my user with Ctrl+Alt+Del but then only the wallpaper showed up, no icons. I then tried to load it in safe mode but now only the blue screen ('windows is starting up...') appears and it doesn't go any further.

    Please find me a solution. ANY help would be highly appreciated...

    Many thanks...
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Once you log in (without any icons)
    Do a Ctrl + Alt + Del again
    Hopefully Task Manager opens
    Click on File-->Run-->explorer.exe

    Do your icons now show?

    If so, do the following:
    Check the Shell value for Winlogon in your registry (start->Run->Regedit). Under
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    should show:

    Shell REG_SZ explorer.exe

    Or download this tool: http://www.dougknox.com/xp/utils/XP_FixLogon.zip
    This utility checks for the correct GINA value in the Registry and will allow you to restore it, if its incorrect.
     
  3. conradodav

    conradodav Banned Posts: 16

    have you checked your BIOS configuration?
     
  4. rshb

    rshb TS Rookie Topic Starter

    Well, I just reloaded my Windows coz that seemed to be the easiest option. But now I have landed on another trouble - my files are lost. Although the files weren't really important but if I can find them somewhere, that would be great. Do you guys know if I can get back my files?

    Thanks a lot for your quick replies btw.
     
  5. terminator911

    terminator911 TS Rookie Posts: 35

    You should've repaired your installation instead of formatting your C drive and starting from scratch. You formatted the HDD and in doing so deleted everything on it.

    You could try running Recuva http://www.recuva.com/ and see what you get. Not sure that you'll be able to recover much though.
     
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