Why doesn't Windows load (not even in safe mode)?

By rshb
Aug 2, 2008
  1. My computer got infected with 'Winsecurity toolbar 2.1' (a spyware) and to fix it, I installed and ran SuperAnti Spyware (reviews say it's good). It then asked me to restart the pc, which I did manually. When it reached the 'click your username to continue' stage, the usernames weren't there. I opened my user with Ctrl+Alt+Del but then only the wallpaper showed up, no icons. I then tried to load it in safe mode but now only the blue screen ('windows is starting up...') appears and it doesn't go any further.

    Please find me a solution. ANY help would be highly appreciated...

    Many thanks...
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,525

    Once you log in (without any icons)
    Do a Ctrl + Alt + Del again
    Hopefully Task Manager opens
    Click on File-->Run-->explorer.exe

    Do your icons now show?

    If so, do the following:
    Check the Shell value for Winlogon in your registry (start->Run->Regedit). Under
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    should show:

    Shell REG_SZ explorer.exe

    Or download this tool:
    This utility checks for the correct GINA value in the Registry and will allow you to restore it, if its incorrect.
  3. conradodav

    conradodav Banned

    have you checked your BIOS configuration?
  4. rshb

    rshb TS Rookie Topic Starter

    Well, I just reloaded my Windows coz that seemed to be the easiest option. But now I have landed on another trouble - my files are lost. Although the files weren't really important but if I can find them somewhere, that would be great. Do you guys know if I can get back my files?

    Thanks a lot for your quick replies btw.
  5. terminator911

    terminator911 TS Rookie

    You should've repaired your installation instead of formatting your C drive and starting from scratch. You formatted the HDD and in doing so deleted everything on it.

    You could try running Recuva and see what you get. Not sure that you'll be able to recover much though.
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