I've been trying to help my friend fix her laptop since shes been getting a stop error 0x0000007E (0xc0000005, 0x804d9a69, 0xf7cca67c, 0xf7cca378). The error comes out with any start up mode (normal, safe, last good config) usually after the Win XP logo comes out. Unfortunately I do not know the HD size or the amount of memory on it. Any suggestions on how to fix this?