I have tried to do the 8 steps but I couldn't do all of them because somehow the drivers for the internet adapters are missing, it's my brothers computer that has the malware and I'm trying to get rid of it. I also have an external hard drive and he copied files to it and the malware is also on that too. I was only able to use the ccleaner, mbam and SAS. Mbam was able to get rid of some of it but it kept attaching itself to other .exes but when I scanned again they don't show up. The computer has AVG and when I open a process a pop up shows that a .exe is infected with win32/heur. I downloaded Avira with another computer and put the setup on a flash drive and when I try installing it in safe mode a message comes up that the setup has been changed and it could be due to a virus.