Win32/Heur Virus AVG

Solved
By Latenes
Mar 21, 2011
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  1. Hey guys. A few days back(maybe 4 or 5 days) I booted up my computer and AVG sprung into action saying it detected a virus called Win32/heur. I instantly moved it to the virus vault and went about the internet finding out what it is. I came upon this website and followed some of the steps of removal, like malwarebytes anti malware, GMER and DDS.

    After that I scanned with AVG and it didn't find anything. For days after that everything seemed fine. But just now I was scanning with AVG again and it has found it again. It always finds it in the same spot; bejeweled.exe in the HP games folder which came with my laptop. I have been afraid to use any internet banking sites for anything on my laptop which is a major inconvenience being a student as I need to manage my funds.

    I have moved this virus to the virus vault again and am about to perform another scan with malwarebytes to see what happens. Is there any chance this could be a false positive? I have had no issues with my computer in terms of performance or popups or anything like that, which I have found is a common issue among other users with this virus. I don't know whether this is just AVG finding something that's of no harm or whether a virus has somehow got onto my computer and decided to infect bejeweled (I have never played it so the file will be completely dormant i expect!).

    Any and all advice would be greatly appreciated.

    Thank you very much in advance.

    Latenes :)
  2. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    Welcome aboard [​IMG]

    Unfortunately, AVG has been plagued with false positives, as of late.
    I believe, that's your case.
    If in doubt....
    Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.
    Upload file in question to http://www.virustotal.com/ for security check:

    IMPORTANT! If the file is listed as already analyzed, click on Reanalyse file now button.

    Alternatively, I suggest, you uninstall AVG, using AVG Remover: http://www.avg.com/us-en/download-tools and install more reliable program, such as one of these:
    - Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
    - Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html
  3. Latenes

    Latenes Newcomer, in training Topic Starter

    Thank you very much for the reply :)

    Sorry if this sounds ridiculous, but can my interaction with the file in question in any way cause problems if it is infected? I don't want to accidently release it or anything like that and destroy my computer :p

    Also, would maybe getting the premium version of AVG be more reliable than having just the free version? I'm open to purchasing anti virus software as the security of my laptop is very important, so any advice on software would be greatly appreciated :)

    Thank you in advance.

    Latenes :)
  4. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    No need to purchase anything.
    I suggest, you stay away from AVG.
    I stopped recommending it long time ago, due to very various issues.

    Uploading any file won't cause any issue and I can guarantee you 99.9%, it's false positive.
  5. Latenes

    Latenes Newcomer, in training Topic Starter

    Well no file even seems to exist in the folder now seeing as the file was moved to the virus vault. But thank you very much for the reassurance :) I'll let you know if I have any more issues. I'll try some new anti virus software too.

    Again, thank you very much :) Sorry to take up your time without having an actual threat.

    Latenes :)
  6. Broni

    Broni Malware Annihilator Posts: 45,317   +243

    You're very welcome [​IMG]
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