Win7 BSOD

By tehspoon
Mar 1, 2010
Topic Status:
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  1. Okay so i keep getting a BSOD. But the odd thing about it is that it only happens when i turn my computer on after leaving it off for some hours. I would post up a minidump, but i don't know how to do it. But the BCCode in 19.
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    0x00000019: BAD_POOL_HEADER
    A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.


    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
  3. tehspoon

    tehspoon Newcomer, in training Topic Starter

    alright will do, but i'll probably post it tomorrow because i'm not getting any bluescreens right now. I only get them when i bootup my computer after leaving it off for a while.
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    When your system Blue Screens windows will write a minidump file.

    Do the following: My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    Are there any minidump files?
  5. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Yes there are, but i did a system restore where about 5 of them dissapeared. I will upload the minidumps tomorrow so you can interperet for me.
  6. Archean

    Archean TechSpot Paladin Posts: 6,032   +69

    It would be good reference point to have the older minidumps you already have; to compare with any newer minidumps; so I will advise you to post both sets. Regards
  7. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Here are my mini dumps. Could you please help. Oh and this is a brand new home built computer.

    CPU: AMD Phenom II X2 555 BE
    Mobo: Gigabyte MA770T-UD3P F5 BIOS
    GPU: XFX Radeon HD 5770
    RAM: A-DATA Gaming Series DDR3 1600
    PSU: Antec NEO Eco 520C 520W

    And i also find it weird that i only get these bluescreens when i first turn my computer on after leaving it off for a couple of hours.

    Attached Files:

  8. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

  9. tehspoon

    tehspoon Newcomer, in training Topic Starter

    So my BSOD's are not hardware problems right. but instead software drivers? Would reinstalling Windows 7 help me solve this? How would you go about solving this?
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Some my research has led me to read that some fixed this issue with fresh install of their OS.

    I would take the simpler step like...

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but only deal with your video card drivers. If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.
  11. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Alright thanks for the info. I'll get back to you if it works.
     
  12. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Okay so doing that did not resolve my problem. I did what you said and reinstalled the latest drivers but got BSODs again. Here are my minidumps.

    Attached Files:

  13. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Two more Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    * Only Window OS drivers were cited.
  14. JessicaD

    JessicaD Newcomer, in training Posts: 20

    Tehspoon,

    Prior to migrating to Windows 7 from did you run the Windows 7 Upgrade Advisor?
    To determine if your current computer configuration will be compatible with Windows 7 please go to the following link: http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

    Another resource to verify compatibility is available at the Microsoft Windows 7 Compatibility Center located at the following link: http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

    Also, should you require additional assistance and guidance, Microsoft does have an official Windows 7 Support Forum located here http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/ . It is supported by product specialists as well as engineers and support teams.

    Jessica
    Microsoft Windows Client Team
  15. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Yah my PC can run it. Recently i reformated my drive and reinstalled Win7. I updated all my drives as well as my video driver. I then left my computer off for a while and rebooted. My computer did not BSOD so i thought i fixed it. After that i started installing programs such as firefox/vuze/dragonage/etc... Then the next day i start up my computer and get a BSOD. Here's my latest minidumps.

    Attached Files:

  16. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Another 0x3B: SYSTEM_SERVICE_EXCEPTION
    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    It simply said Pool_Corruption as the probable cause which points to drivers.

    The other error is 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors which are caused by either hardware or drivers trying to address a higher IRQ Level address that they are not designed for.. This default Windows error handler typically intercepts these problems if error-handling routines are not present in the code itself.

    Only a Windows OS driver is mentioned.

    What security software are you running or other third party software? Perhaps you may need to do the tedious uninstall and reinstall one software at a time until instability occurs.
  17. tehspoon

    tehspoon Newcomer, in training Topic Starter

    Well i was using Norton Internet Security, but decided to uninstall that as people have said that it may cause problems. I'm probably going to reformat again this weekend and start installing programs one at a time to see what is causing me to crash. The only things i have really installed are

    Mozilla Firefox 3.6
    Azureus (Vuze)
    Ventrilo
    Heroes of Newarth
    Winrar
    Dragon Age
    Alcohol 120%
    Steam
    ATI Catalyst 10.2
    and two gadgets for my desktop: All CPU Meter, Wireless Network Meter
  18. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    When you uninstalled Norton did you then go to their website and use their special Removal Tool designed for your version to make sure your system is totally clean from all things Norton?

    Norton is notorious for leaving remnants of itself behind even after uninstalling; so much so that Norton had designed their own special removal tool to remove all drivers.

    The software may be gone but drivers are left behind and when you install another antivirus, etc. conflicts occur. The drivers are still attemptingto engage and thus interfering with current security software.
  19. tehspoon

    tehspoon Newcomer, in training Topic Starter

    okay so i found out why my pc has been giving me BSODs. So i decided to run Memtest86+ a second time, just to make sure everything was fine. I didn't get errors with either stick with my first test and ran 7 passes with them. This time i decided to run the Memtest86+ again immediately after a BSOD but i did it with both sticks in instead of one at a time. I immediately got a bunch of errors. So i'm going to check if the slots are dirty and if not, then i will RMA my ram for a replacement. Oh and how would i go about in cleaning out a dirty ram slot/contact?
  20. Archean

    Archean TechSpot Paladin Posts: 6,032   +69

    Before doing that unplug your pc, and release the static but pressing the power button.

    If you can find an air-canister that would be nice, and use some clean soft brush that would be able to do the job.
  21. tehspoon

    tehspoon Newcomer, in training Topic Starter

    alright thanks, i will do that sometime tomorrow as it is getting pretty late right now.
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