Hello
I have a PC which has screen freezing and bsods. When the screen freezes CTRL/ALT/DEL does not bring up Task manager so have to reboot.
I have used memtest86+ for hours - no errors. I have used Verifier on all drivers loaded and no problem there. The power unit is 400W so that should be OK. As far as I know all drivers are up-to-date. I have tried removing both DVD drives and still get the freezing. I have reseated the RAM sticks.
The latest text from WinDbg (!analyze -v) is below and I have attached the minidump file.
Can anyone see an answer?!!
Cheers
Geoff
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\102211-15578-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0x8283f000 PsLoadedModuleList = 0x8297f250
Debug session time: Sat Oct 22 08:15:05.047 2011 (UTC + 1:00)
System Uptime: 0 days 0:16:13.875
Loading Kernel Symbols
...............................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 93918197, 9c4efa88, 0}
Probably caused by : win32k.sys ( win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 93918197, The address that the exception occurred at
Arg3: 9c4efa88, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
93918197 f6412302 test byte ptr [ecx+23h],2
TRAP_FRAME: 9c4efa88 -- (.trap 0xffffffff9c4efa88)
ErrCode = 00000000
eax=fe04d168 ebx=00000010 ecx=00000000 edx=00010002 esi=fe04d198 edi=fe8264c0
eip=93918197 esp=9c4efafc ebp=9c4efb14 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!zzzLockDisplayAreaAndInvalidateDCCache+0xba:
93918197 f6412302 test byte ptr [ecx+23h],2 ds:0023:00000023=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9392c7c9 to 93918197
STACK_TEXT:
9c4efb14 9392c7c9 fe8264c0 00000010 00000000 win32k!zzzLockDisplayAreaAndInvalidateDCCache+0xba
9c4efc30 939303f4 00000000 00000000 fe818f68 win32k!xxxCreateWindowEx+0xcb3
9c4efcf0 8287487a 00000000 9c4efcc0 9c4efcb4 win32k!NtUserCreateWindowEx+0x2a8
9c4efcf0 775f70b4 00000000 9c4efcc0 9c4efcb4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
001fe548 00000000 00000000 00000000 00000000 0x775f70b4
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
93918197 f6412302 test byte ptr [ecx+23h],2
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4e65853e
FAILURE_BUCKET_ID: 0x8E_win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
BUCKET_ID: 0x8E_win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
Followup: MachineOwner
---------
I have a PC which has screen freezing and bsods. When the screen freezes CTRL/ALT/DEL does not bring up Task manager so have to reboot.
I have used memtest86+ for hours - no errors. I have used Verifier on all drivers loaded and no problem there. The power unit is 400W so that should be OK. As far as I know all drivers are up-to-date. I have tried removing both DVD drives and still get the freezing. I have reseated the RAM sticks.
The latest text from WinDbg (!analyze -v) is below and I have attached the minidump file.
Can anyone see an answer?!!
Cheers
Geoff
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\102211-15578-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.x86fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0x8283f000 PsLoadedModuleList = 0x8297f250
Debug session time: Sat Oct 22 08:15:05.047 2011 (UTC + 1:00)
System Uptime: 0 days 0:16:13.875
Loading Kernel Symbols
...............................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, 93918197, 9c4efa88, 0}
Probably caused by : win32k.sys ( win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 93918197, The address that the exception occurred at
Arg3: 9c4efa88, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
93918197 f6412302 test byte ptr [ecx+23h],2
TRAP_FRAME: 9c4efa88 -- (.trap 0xffffffff9c4efa88)
ErrCode = 00000000
eax=fe04d168 ebx=00000010 ecx=00000000 edx=00010002 esi=fe04d198 edi=fe8264c0
eip=93918197 esp=9c4efafc ebp=9c4efb14 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!zzzLockDisplayAreaAndInvalidateDCCache+0xba:
93918197 f6412302 test byte ptr [ecx+23h],2 ds:0023:00000023=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 9392c7c9 to 93918197
STACK_TEXT:
9c4efb14 9392c7c9 fe8264c0 00000010 00000000 win32k!zzzLockDisplayAreaAndInvalidateDCCache+0xba
9c4efc30 939303f4 00000000 00000000 fe818f68 win32k!xxxCreateWindowEx+0xcb3
9c4efcf0 8287487a 00000000 9c4efcc0 9c4efcb4 win32k!NtUserCreateWindowEx+0x2a8
9c4efcf0 775f70b4 00000000 9c4efcc0 9c4efcb4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
001fe548 00000000 00000000 00000000 00000000 0x775f70b4
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
93918197 f6412302 test byte ptr [ecx+23h],2
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4e65853e
FAILURE_BUCKET_ID: 0x8E_win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
BUCKET_ID: 0x8E_win32k!zzzLockDisplayAreaAndInvalidateDCCache+ba
Followup: MachineOwner
---------