Windows 7 64-Bit BSOD

By twerp118
Mar 19, 2010
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  1. Hi there! I recently bought a new computer and about a month ago something similar to this happened. The BSOD happens about 2 or 3 times a day and I have no idea what is going on. Thank you very much in advance for any help, as I have no experiance whatsoever. This might help solve the problem:

    BlueScreen
    6.1.7600.2.0.0.768.3
    1045


    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    attached are the .dmp and .xml files. Thank you so much in advance!

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,109   +21

    0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    The Windows kernel detected an illegal or unknown processor instruction. TYhese can be caused by hardware or drivers. In your case the ATI video card driver atikmdag.dll was noted as not loading.

    I suggest doing the following...

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper. If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.

    * Get back to us with the results.

    P.S. In the future if you only have one or two minidump files you do not need to Zip them; just attach as is. The Zip option works best for 3-5 (no more than 5) or if the individual files are so big that they must be zipped.
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