Windows 7 cannot detect the built-in webcam on my Asus laptop

Try THIS driver from ASUS (i found it looking in the DriverIdentifer database). Unzip the file to your desktop. run the AsusSetup.exe file

I inspected this driver's INF file (which tells windows how to install the driver and what IDs the driver supports)
> It appears to support x64
> It also supports your cam Hardware ID

I just can't tell if it also supports Win 7 or not. Create a system restore point and give it a try

Downloaded the driver you suggested above but go this message when trying to install it: Does not support this Operating system: WNT_6.1H64_MCE

Thanks you for you kind help I guess that this was way harder to solve then I though it would be..

ASUS 1005HA & built-in webcam

Hi everyone....newbie here. Delighted to be part of this community. I have a similar problem with my ASUS 1005HA. The only difference is that it does detect the built-in webcam, but when I want to use it, after briefly turning on, it turns off, followed immediately by the following message: "This USB device can performe faster if you connect it to a Hi-Speed USB 2.0 port. For a list of availble ports, click here"

I've tried everything, from scrubbing and installing drivers and uninstalling the webcam via device manager.

One item that briefly made it work -based on a previous post on this thread- was pulling out the battery, disconnecting power cord, and connecting the power cord a few hours later (perhaps this made it change to another port?).

My specs: ASUS Eee PC 1005HA / Clean Install Windows 7 Ultimate - 32-bit / 2 GB Ram / 160 GB HD

Thanks much!

built-in web cam *Problem Devices

ASUS USB2.0 WebCam USB\VID_058F&PID_A014&MI_00\7&2C20053D&0&0000 This device is working properly.
Laptop Model: K43S

when ever i try to use my ASUS virtual camera software
it keeps on saying that the camera is used by other program.

thank You! in advance.

If you buy Asus you cannot upgrade to Windows 7

If you upgrade your pc or laptop to windows 7 (from Vista or XP) many functions will be lost including the built in webcam, volume dial control, microphone, etc.

The reason is simple. Asus did not make drivers for Windows 7. It has nothing to do with Bios or anything else so dont waste your time. Below you will see the reply from Asus tech support that confirms this.

If I knew that i could not upgrade when I was buying this laptop I would have bought a laptop from another company. Asus is the only company which obviously does not care for their customers. You buy something, they give you no solutions, no upgrades, no nothing. They are cheats. They used to build parts for other Computer companies and then decided to produce branded PCs themselves. What a mistake that was. And we fell for it. We thought that we would have the same upgrade potential, drivers and support as any other company selling PCs.

Do not buy Asus. I will certainly not by Asus ever again.

Reply from Asus:

Thank you for contacting ASUS customer support.

There appears to be an issue with drivers. Please note that the W5Fm was designed
to work with Windows Vista. Unfortunately, there are no Windows 7 drivers available.

Should you require further assistance, please do not hesitate to contact us.

Kind regards,

Dmitri
ASUS Customer Support

Thank You!

oh @demetrdc, i have solved the problem.
my laptop model is made for Windows 7.

I tried using the Check Drive Error . . .
and it seems to successfully configure itself.

>thank you!

Webcam

Im having same problem, Web cam shows in device manager as unknown usb device with no description. I got Id from system information in signed drivers tab. How can I force the drivers in, no matter what driver I try I get the "theres no camera installed message, please plug one up and try again.


USB/VID_0000&PiD_0000\5&2CE6AC85&0&2

did you install correctly the CD (for drivers)?

I have just worked out how to activate my inbuilt camera using windows 7. press the windows flag button between fn and alt together with V. its that easy and there is no need for any additional software.

Intel(R) ICH9 Family USB Universal Host Controller - 2934PCI\VEN_8086&DEV_2934&SUBSYS_9035104D&REV_03\3&11583659&0&E8This device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935PCI\VEN_8086&DEV_2935&SUBSYS_9035104D&REV_03\3&11583659&0&E9This device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936PCI\VEN_8086&DEV_2936&SUBSYS_9035104D&REV_03\3&11583659&0&EAThis device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937PCI\VEN_8086&DEV_2937&SUBSYS_9035104D&REV_03\3&11583659&0&D0This device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938PCI\VEN_8086&DEV_2938&SUBSYS_9035104D&REV_03\3&11583659&0&D1This device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939PCI\VEN_8086&DEV_2939&SUBSYS_9035104D&REV_03\3&11583659&0&D2This device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293APCI\VEN_8086&DEV_293A&SUBSYS_9035104D&REV_03\3&11583659&0&EFThis device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293CPCI\VEN_8086&DEV_293C&SUBSYS_9035104D&REV_03\3&11583659&0&D7This device is working properly.
So what do I do now?
Adobe Flash says this:
//Your Google Chrome browser already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available.//
But I am told elsewhere that I do not have a camera, when my laptop computer has a laptop built inside it.
By the way, this is a VAIO, not an ASUS.

Asus has great products. M51a laptop camera issue, got most of the drivers to load except this Azurewave camera. Got Windows 7 to see the device once and install the correct drivers using the PID #, using the PID number I did find the driver on Asus website. I think it's a dual problem, one the camera that Asus uses and Windows 7 unable to identify a device. On this model I got it to work once using Asus directions and drivers. The webcam was not seen by LifeFrame3 software so I uninstall the device to reinstall again with LifeFrame3 on my laptop. LifeFrame3 is application software to use the camera, not to load drivers. Didn't work so don't uninstall the device if your Windows 7 sees the device, all you need to do is find the correct driver using the PID number. Now I can't get back!

I've seen the same issue on Everex laptop, HP laptop, Toshiba laptop. So my point is the camera device are not easy to install. The manufacture of the laptop goes by what the camera manufacture recommends as drivers. My case Azurewave camera device are not adequete enough for laptops, meaning product support. Bought the M51A from Ebay seller Complete-Laptops last month, great seller very proactive, super nice guy. Anyway we been working together via email to resolve this issue everyday, trying something Asus recommends. I know it's frustrating but as a technician this is the hardest device to get working on any PC.

Ok I had this problem too...it took me days to solve and its extremely easy....this is what happened

I tested an external webcam on my Asus A52j laptop
After installing the driver for the ext cam, I changed my default cam to the external one
When I confirmed it was working I unplugged it and uninstalled the driver that came with external webcam
That was the beginning of my woes
..............
..............
Solution
I ran msinfo32.exe
Clicked on components.....problem devices
The last entry was USB Composite devices and it was noted to be DISABLED
I went back to device manager...
USB device controllers......
Right clicked on USB composite devices and ENABLED
and VOILA!!! my webcam is back
...................
...................
Sorry if that sounded pedantic....I'm totally miffed I got my webcam back

Recommend Solution:

Your system is running with an operating system that is incompatible with your integrated camera device. Devices CAN be installed in Windows Vista compatibility mode. In order to do this, before running the driver installation program, set the compatibility to Vista (This procedure also works for XP drivers by setting the compatibility mode to XP).

Remember that missing chipset drivers can render internal component operation impossible.

Now I would agree with that ffor you except you need the chipset drivers to be compatible with your OS before you can even think about trying to install drivers for its components.

Also unless you were upgrading from Vista to a different version of 7 (I.e. Vista Home Premium x6 to 7 Professional x64) A Custom install (especially on a laptop) before confirming there are compatible drivers is a no-no. Because Windows 7 is capable of running drivers in Vista compatibility mode, your driver would have still be operation.

No trying to call you out but in the future remember to do your homework FULLY before doing an upgrade.

Also note this:

A person should never upgrade the Operating System installed on their machine to a newer major version unless the following conditions are met:

1. A piece of software requires that newer version of the Operating System
2. A piece of hardware, or alternatively, it's hardware drivers, require that new version of the Operating System.
3. All of the above.

One can upgrade however they please, but to account for and allowing of such to establish compatibility to exist and to allow for major bugs to be removed, it is recommended you follow those guidelines.

My daughters computer is having a similar issue, although different as well. Her ASUS laptop camera works fine when opened thru a program Skype, but there is no other icon or any other way to access and turn on camera. She wants to be able to use the camera when not on or willing to go thru Skype. I to have founde the drivers and it all says its installed and operating normally, but where is the icon and how do we open the camera? Confused and any help would be appreciated. Thanks

Best way would be to go to the Asus website, find the model of the laptop and download the Software for the camera. Generally it comes pre-installed but may have been removed at another point.

There should be some type of software that is downloadable for the laptop on the Asus website for your model.

Hi all


This is the fix for your problem, I had the same problem with packard bell.

Go to start and type cmd , but do it as administrator

Type in cmd

sfc /scannow

it takes a few minutes .


Then shut down your laptop , disconnect power , disconnect battery

wait 30 minutes .

Then boot your laptop now will the camera show in your device manager .

And is your problem fixed.

Then install your webcam software eventuallt update your driver if you find it.

Now you can enjoy your webcam

greetz

petrove

I have Asus laptop and have problems with detecting my built in laptop camera...I found the following: Intel(R) Flash Cache Logic Chip PCI\VEN_8086&DEV_444E&SUBSYS_444E8086&REV_01\4&145AC6E2&0&00E3 This device cannot start.
Could you advise me on my next move?