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Windows 7 cannot detect the built-in webcam on my Asus laptop

Discussion in 'Mobile Computing' started by LoneSword, Oct 28, 2010.

  1. LookinAround TechSpot Chancellor

    Try THIS driver from ASUS (i found it looking in the DriverIdentifer database). Unzip the file to your desktop. run the AsusSetup.exe file

    I inspected this driver's INF file (which tells windows how to install the driver and what IDs the driver supports)
    > It appears to support x64
    > It also supports your cam Hardware ID

    I just can't tell if it also supports Win 7 or not. Create a system restore point and give it a try
  2. Kersey Newcomer, in training

    Downloaded the driver you suggested above :) but go this message when trying to install it: Does not support this Operating system: WNT_6.1H64_MCE

    Thanks you for you kind help I guess that this was way harder to solve then I though it would be..
  3. fllbass Newcomer, in training

    ASUS 1005HA & built-in webcam

    Hi everyone....newbie here. Delighted to be part of this community. I have a similar problem with my ASUS 1005HA. The only difference is that it does detect the built-in webcam, but when I want to use it, after briefly turning on, it turns off, followed immediately by the following message: "This USB device can performe faster if you connect it to a Hi-Speed USB 2.0 port. For a list of availble ports, click here"

    I've tried everything, from scrubbing and installing drivers and uninstalling the webcam via device manager.

    One item that briefly made it work -based on a previous post on this thread- was pulling out the battery, disconnecting power cord, and connecting the power cord a few hours later (perhaps this made it change to another port?).

    My specs: ASUS Eee PC 1005HA / Clean Install Windows 7 Ultimate - 32-bit / 2 GB Ram / 160 GB HD

    Thanks much!
  4. maria Newcomer, in training

    built-in web cam *Problem Devices

    ASUS USB2.0 WebCam USB\VID_058F&PID_A014&MI_00\7&2C20053D&0&0000 This device is working properly.
    Laptop Model: K43S

    when ever i try to use my ASUS virtual camera software
    it keeps on saying that the camera is used by other program.

    thank You! in advance.
  5. demetrdc Newcomer, in training

    If you buy Asus you cannot upgrade to Windows 7

    If you upgrade your pc or laptop to windows 7 (from Vista or XP) many functions will be lost including the built in webcam, volume dial control, microphone, etc.

    The reason is simple. Asus did not make drivers for Windows 7. It has nothing to do with Bios or anything else so dont waste your time. Below you will see the reply from Asus tech support that confirms this.

    If I knew that i could not upgrade when I was buying this laptop I would have bought a laptop from another company. Asus is the only company which obviously does not care for their customers. You buy something, they give you no solutions, no upgrades, no nothing. They are cheats. They used to build parts for other Computer companies and then decided to produce branded PCs themselves. What a mistake that was. And we fell for it. We thought that we would have the same upgrade potential, drivers and support as any other company selling PCs.

    Do not buy Asus. I will certainly not by Asus ever again.

    Reply from Asus:

    Thank you for contacting ASUS customer support.

    There appears to be an issue with drivers. Please note that the W5Fm was designed
    to work with Windows Vista. Unfortunately, there are no Windows 7 drivers available.

    Should you require further assistance, please do not hesitate to contact us.

    Kind regards,

    Dmitri
    ASUS Customer Support
  6. maria Newcomer, in training

    Thank You!

    oh @demetrdc, i have solved the problem.
    my laptop model is made for Windows 7.

    I tried using the Check Drive Error . . .
    and it seems to successfully configure itself.

    >thank you!
  7. Bishop208 Newcomer, in training

    Webcam

    Im having same problem, Web cam shows in device manager as unknown usb device with no description. I got Id from system information in signed drivers tab. How can I force the drivers in, no matter what driver I try I get the "theres no camera installed message, please plug one up and try again.


    USB/VID_0000&PiD_0000\5&2CE6AC85&0&2
  8. maria Newcomer, in training

    did you install correctly the CD (for drivers)?
  9. ivanlevy Newcomer, in training

    I have just worked out how to activate my inbuilt camera using windows 7. press the windows flag button between fn and alt together with V. its that easy and there is no need for any additional software.