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Windows 7 can't connect to internet through Wifi or ethernet cable

By Clinestine2
Feb 8, 2014
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  1. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    You mean repairing not installing.
    This is your Windows version:
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    so yes you have to download home premium x64 SP1 .iso.
     
  2. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    So I finally was able to download the ISO and attempted the repair installation and Its had some errors, I wrote everything down but don't have the paper with me so ill try my best to remember everything:

    First off my laptop cant connect to internet even through an Ethernet cable so im unable to do the repair installation and get the updates from online, is that required to get the updates online?

    During the installation on the 3rd step, expanding windows files and updates or something, it gets about 300MB into it and then restarts and after the restart I get an error message something like: Application error with winpeshl.exe - The application was unable to start correctly I think, I think the Error code was 0xc0000142 but I will verify as soon as I can. After clicking OK it restarts again and gives me two options one run the windows setup I think and one to boot windows 7, if I let it choose set up it brings me to a login page asking for a username and password and unable to log in also the size of the mouse and everything on this login screen looks similar to safe mode.

    I restart and boot windows 7 and it tells me something like this version of windows cant be installed or its not compatible and that it has restored the previous version and tells me to check a website for compatibility.

    since the attempted repair install ive noticed a few more things not working like some programs but nothing major yet.
    :(
    Wondering if I should do a clean reinstall now? but I wont do anything unless you tell me to from here on out till problem is fixed
    also in the all in one repair program you told me to, I did a backup? I looked in control panel on restore and back up and windows has no back up, im going to transfer all my files to another computer just to be safe.
    Once again THANK YOU very much for your help so far!! I will surely make a contribution once my tax return comes in ;)
     
  3. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    I forgot to tell you, the method of repair installation I originally wanted to do through USB but when I tried it failed and would not go on the usb so I mounted the ISO, I couldn't figure out how to make a, partition is it called? and right clicked the ISO and gave me option to mount it, when I opened the mount all files appeared to be unzipped or whatnot.
     
  4. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    I'm afraid your Windows installation is beyond repair so I think clean reinstall may be the best option.
    I hope your issues are not caused by some hardware problems.
     
  5. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    Im sure that my deleting items with Autoruns was the cause well at least the start of the problems, would that effect hardware?

    could you guide me to the best way of going about reinstalling windows?
    I cant connect to internet if the installation requires it either.

    Would hardware issues either prevent me from doing a clean install or possibly damage my computer further if I try to clean install?
     
    Last edited by a moderator: Feb 18, 2014
  6. Broni

    Broni Malware Annihilator Posts: 46,865   +254

  7. TheHawk

    TheHawk TS Enthusiast Posts: 191   +7

    Hey Clinestine2. Since you have Win7, your laptop likely has a Recovery partition and/or a procedure to make an OS Recovery Disk. I would look to see if the Recovery Partition option is available and if it is,see if it gives the option to do a non destructive recovery which will just allow the process to reinstall/repair corrupted Windows files and leave your data files intact. In either case, I would first back up any important data just in case.
     
  8. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    I think the only partition I have is: Microsoft Office Click-to-Run 2010 (Protected) (Q:)

    I just finished moving all my files to another computer and ready to attempt a clean reinstall

    Win7 comes with a "Procedure to make an OS Recovery Disk."?
     
  9. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    I did clean reinstall but still cannot connect to internet, I believe many drivers are missing?
    when I troubleshoot the internet it tells me, Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver.

    Tried doing Windows Update but it needs internet connection for the update.

    Also after the clean install, all my files are still on the computer, not just in a Windows.old file but many other folders and files still in place on the C: drive for example, Tweaking.com_Windows_repair_logs, TDSSKiller_Quarantine, Reg_Backup are some folders.
    I thought the clean install would put the computer back with nothing on it like it was brand new??
    Is my next step to download Network adapter driver on another computer and transfer it to mine and install it?
    Thank you
     
  10. TheHawk

    TheHawk TS Enthusiast Posts: 191   +7

    What did you use to do a "clean" install?
    First, open Device Manager from right clicking on Computer,Properties,Device Manager
    Click the + sign next to Network Adapters
    Click on each adapter and write down it's name and model number
    Armed with a flashdrive and another pc with internet access, you can usually go to the pc manufacturers web site and under Support, look for Drivers, and look up the model of your pc.
    You should be able to locate the drivers for your pc and download them and save/transfer them to a flashdrive. If all drivers are shown, like the audio,video,BIOS,etc,download them also.
    You need a bootable Win7 disk in order to be able to do a clean install
    Set your DVD drive to be the first boot device, restart the pc,and put in the disk in the drive before it restarts
    Follow the procedure and delete the current C partition, and allow the system to install Win7 to the new partition which the procedure will create.
    After if finishes, leave the disk in the drive, but Do Not press any key, allow the system to boot from the newly installed OS.
    I would then load the drivers and if the disk you are using isn't at the SP1 level, you can download the self executing SP1 64 Bit file from the Microsoft link below

    http://technet.microsoft.com/en-us/windows/gg635126.aspx

    click on download to download the correct version for you, 64 bit,then locate and doubleclick to install it
     
    Last edited: Feb 20, 2014
  11. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    You need to go to your computer manufacturer site, download and install chipset driver.
    That should fix most of the issues in Device Manager including network driver.
     
     
  12. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    Well last night or this morning actually I downloaded one driver for the LAN I believe and got Ethernet access, wish I would of waited to download the chipset like you told me but didn't get that message at the time, I then did a windows update and installed updates and it appeared to take care of most problems except that I cant get a driver for a SM Bus Controller under Other Devices. originally there was no Network adapter category on the device manager they were under other devices
     
  13. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    Will be fixed when you get chipset driver.
     
  14. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    Ok will download the chipset driver now, then I still need antivirus and malwarebytes again, and I should make a backup right? I notice Im still having some similar problems that I had prior to using Autoruns and prior to clean install, I thought maybe a clean install would clear my computer and speed it up a bit like it was new?? my computer is generally slower as usual and I get Blue screens of death, on startup about half the time it will go to black screen and at the bottom says Windows is loading files then goes to an error screen and I have to click ok to shutdown, got the blue screen right now after being logged on shortly:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFFA800561ABB0
    BCP3: 0000000000000000
    BCP4: 000000007EFA8000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\022114-23946-01.dmp
    C:\Users\T L C\AppData\Local\Temp\WER-38750-0.sysdata.xml
     
  15. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    At this point I'd probably redo Windows reinstallation because it doesn't look like you formatted HDD.
    I'm not sure why you're quoting some MS manual while I gave you a link which provides you with very clear picture of how to do it.
    In my manual "Step 6" is crucial.
    I suspect you selected "Upgrade" instead of "Custom".
    That's why you have all old stuff there.
     
  16. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    I selected custom and followed every step I believe. not sure about the quoting a MS manual?

    On step 6 I clicked custom, on step 7 there were three selections but only one of them I was able to use for the installation. . . after selecting the hard drive and selecting drive options (advanced) was I supposed to click on format to format the hard drive???? that wasn't in the steps so I just clicked on drive options and then clicked next. was this were a mistake was made?
     
  17. Broni

    Broni Malware Annihilator Posts: 46,865   +254

  18. Clinestine2

    Clinestine2 TS Rookie Topic Starter Posts: 24

    Ok thank you
    what size do you recommend using for the partition? I have a 500GB HD this tutorial shows them using 10GB for the partition.
    Also, so I should delete all the other partitions? including the one that shows 500GB of space?
     
  19. Broni

    Broni Malware Annihilator Posts: 46,865   +254

    How many partitions do you have there listed and what are the sizes of them?
     


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