I've been trying (via Skype and TeamViewer) to help my parents install a Canon MP495 printer to their Windows 7 machine. Except we can't seem to get past the first hurdle; namely to get the Windows to see the printer via USB or even on the wireless network (it is a wifi-capable printer but insists on being installed via USB). I've even tried sending them a powered USB hub to try as an alternative to the native USB slots but to no avail. I'm running out of ideas fast. Is there anything else we can try? (apart from sending the printer back to the shop) Many thanks in advance.