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Windows 7 sudden reboot, dmp file attatched

By anton4o
May 21, 2010
  1. Heya, there!
    I have just bought a new Dell Studio 1555 with Windows 7 but something went wrong...at least two or three times a day the system suddenly restarts no matter what am I doing. Here's the message that I am receiving:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000005
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 92ACA56D
    OS Version: 6_1_7100
    Service Pack: 0_0
    Product: 256_1

    I've noticed that some of you are having similar problems, but can you give me a clue where/how to search the solution for my problem?
    Thanks in advance ;)
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0xD1 and these are usually caused by faulty drivers. In your case the driver cited as the cause of your issue is the Broadcom NetLink Gigabit Ethernet driver k57nd60x.sys.

    Go to Dell's website, find your exact model and update your drivers from there.
     
  3. anton4o

    anton4o TS Rookie Topic Starter

    Thans for your quick reply. :)
    Following your advice, I updated the Broadcom NetLink Gigabit Ethernet driver from 11.0.0.1 to 14.0.0.7.
    I hope this will fix things out. ;)
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Keep us updated and let us know if your issue is resolved or not.
     
  5. anton4o

    anton4o TS Rookie Topic Starter

    Unfortunately, it continues to do the same thing...two times today...
    I wonder whether the problem is something connected with hardware or with software...should I install a stable XP SP2 in order to make sure? Any other suggestions?
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Before reverting back to XP SP2 contact Dell and tell them of your issue, the error code and the driver cited as the cause, and how you updated the latest drivers from their website but the problems persist.

    There is the possibility that the issue is with the wireless card itself.
     
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