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Windows 7 - windows update not working, also regular blue screens

By gubar
Dec 7, 2013
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  1. Hi,

    my system is the following:

    i5-3MSI Z77A-G45 Motherboard
    570K (not overclocked) @ 3.4GHz
    8GB (2x4GB) Corsair DDR3 Vengeance Jet Black Low Profile, PC3-12800 (1600)
    128GB SanDisk Pulse, 2.5" SSD (main drive)
    1TB Samsung HD103SJ (2nd drive)
    Nvidia Gforce GTX 275

    Running Windows 7 professional. I built this in February this year, it worked flawlessly until around 2 months ago. Since then it's regular blue screens, and flash player crashes a lot when I'm on the net. I've tried uninstalling and re-installing my GPU drivers (thought perhaps they were the cause due to the flash player crashes). I hadn't installed any new software around the time the crashes began.

    The other thing is that windows update no longer updates (though MSE does). When I try manually I get the following error:

    WindowsUpdate_80070002

    Also if I view my update history the only ones listed are those for MSE, though there were plenty listed before this issue began.

    I have tried the official Microsoft steps to resolve this error as listed at the link below, but they don't work at all, the problems remains exactly the same:

    http://windows.microsoft.com/en-gb/windows-vista/windows-update-error-80070002

    Any help that can be offered would be appreciated,

    thanks,

    gubar
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    You may have a virus or other type of malware infection
     
  3. gubar

    gubar TS Enthusiast Topic Starter Posts: 105

    "You may have a virus or other type of malware infection"

    I've performed full scans with MSE and malwarebytes and both came up clean.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click, sending the files to a compressed(zipped)folder. Upload that folder as a file here
     
  5. gubar

    gubar TS Enthusiast Topic Starter Posts: 105

    Thanks, adding now (this is actually only a few minutes old, crashed while I was running spyware check with malwarebytes),

    thanks

    gubar
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    Your boot drive is an SSD... The minidump is pointing to a boot drive issue, but with SSD's it is tricky to troubleshoot. You may want to wait for another BSOD and post it
     
  7. gubar

    gubar TS Enthusiast Topic Starter Posts: 105

    Ok thanks for the input. Next time I get a blue screen (I don't think it will be long) I'll come back with another .dmp.

    thanks,

    gubar
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

    Okay, good:)
     
  9. gubar

    gubar TS Enthusiast Topic Starter Posts: 105

    Hi,

    sorry for the long delay! Have been on a long holiday.

    Here is a new zip, with 3 dumps in it.

    Thanks again,

    gubar
     

    Attached Files:

  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,222   +231

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