Windows 7 won't restart and programs missing from menu

[jools182]

I have been having problems with windows 7 for a while

Usual things of programs not showing in the pop up menu etc

Also, when I clicked the windows icon and tried to restart from there it never worked properly

It got to this screen

and locks up

Anyway, I eventually got around to reinstalling yesterday with the original oem disc I got with the machine, and I am still having the same problem

Windows eventually reinstalled, but during the installation process, when the machine restarts itself, it was still locking up at the same point, so I was switching off with the power button and restarting

And still now, after the reinstall, it locks at exactly the same point if I choose the restart option

any ideas?

I am not so hot with pc's so you might have to bear with me if explaining something technical

thanks

 

[gbhall]

One possibility is that there is a hardware fault - probably on the motherboard, but possibly the video, even the HDD. Only a repair shop or RTM will help you there.

Other possibilities abound. For instance, you are now on an OEM installed version. Is that from before SP1 ? Has the PC been modified in any way since it was new (change of HDD or video for instance).

Did the PC ever work flawlessly??

 

[jools182]

The pc did work fine when I first had it. I first noticed the start menu missing programs, but I have heard others having the same problems with windows 7

nothing modified on the pc

 

[Tmagic650]

Missing programs from the start menu is a sign of a severe virus or other type of malware infection. But because an OS re-install shows a problem, it has to be a hardware fault. Something like hard drive or memory... even motherboard

 

[TC Basset]

Does it boot up in safe mode? Could try a Memtest from http://www.memtest.org/ .