Windows 8 mouse freeze

By Saudate
Feb 6, 2013
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  1. I already asked this question in Microsoft Answers but still got no reply prior to the posting of this thread :(
    My system specifications:
    OS: Windows 8 Single Language 64 bit
    PROCESSOR: Intel Core i3-3217u 1.8 GHZ
    RAM: 4 GB
    HDD: 500 GB
    MOUSE PAD DRIVER: Synaptics Click Pad v8.1 on PS/2 Port / ElanTech Touch Pad Driver

    SCENARIO: What happens is that my mouse cursor starts freezing whenever the 'Disk or Memory Load' in Task Manager reaches to 100%. One example is when my mouse froze while I was installing MS Visual Studio 2012 while working on Adobe Dreamweaver CS6, listening to music and while using Mozilla Firefox 18.0.1. This also happens when Avast! antivirus and Super Anti Spyware does virus scans (they were not executed at the same time). I however, can access the left / right click functions of the mouse (but the swipe/glide gestures are not working), the apps I'm running and the windows desktop (through the use of the keyboard). The start screen responds through the Windows key but shows me a blank blue or black screen (the color of the screen depends on the color scheme set for the start screen) for a while before eventually responding. The metro apps are also accessible but takes time to load (and at times also gives me a blank screen before responding).

    I recently installed a couple of Windows Updates, here are my update history:
    - Update for Microsoft Camera Codec Pack for Windows 8 for x64-based Systems (KB2779444)
    - Windows Malicious Software Removal Tool for Windows 8 and Windows Server 2012 x64-based Systems - January 2013 (KB890830)
    - Update for Windows 8 for x64-based Systems (KB2771431)
    - Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64 (KB2742614)
    - Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2742616)
    - Update for Windows 8 for x64-based Systems (KB2768703)
    - Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2737084)
    - Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2729462)
    - Update for Windows 8 for x64-based Systems (KB2751352)
    - Cumulative Security Update for Internet Explorer 10 for Windows 8 for x64-based Systems (KB2761465)
    - Update for Internet Explorer Flash Player for Windows 8 for x64-based Systems (KB2796096)
    - Security Update for Windows 8 for x64-based Systems (KB2727528)
    - Security Update for Windows 8 for x64-based Systems (KB2785220)
    - Update for Windows 8 for x64-based Systems (KB2779562)
    - Update for Windows 8 for x64-based Systems (KB2780541)
    - Update for Windows 8 for x64-based Systems (KB2769034)
    - Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2736693)
    - Update for Windows 8 for x64-based Systems (KB2777294)
    - Security Update for Windows 8 for x64-based Systems (KB2770660)
    - Security Update for Windows 8 for x64-based Systems (KB2753842)
    - Security Update for Windows 8 for x64-based Systems (KB2778930)
    - Security Update for Windows 8 for x64-based Systems (KB2757638)
    - Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2756923)
    - Update for Windows 8 for x64-based Systems (KB2772501)

    ------------------------------------------------------------------------------
    The Mouse never froze before those updates were installed.



    Thanks in advance!
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    You should make sure that all the Windows 8 updates including all the optional updates are installed, always. What antivirus program are you using? Is this a laptop? What is the make and model?
  3. Saudate

    Saudate Newcomer, in training Topic Starter Posts: 17

    I'm currently using Avast! Free Antivirus (latest version) and Super Anti Spyware, though Super Anti Spyware was just recently installed. I don't run the Super Anti Spyware active virus protection module, as this may conflict with Avast (I only used Super Anti Spyware to scan my laptop once).

    I'm using an Acer Aspire V5-471G laptop by the way. Thanks!
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,682   +153

    Remove Avast and Super Anti Spyware completely temporarily. Make sure all the Windows 8 updates including all the optional updates are installed. Check the operation of the laptop and then re-install Avast and SASpyware. Watch for that mouse freeze to happen again if it does


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