hey guys, i'm hoping you can help with my problem. basically i start windows and everything works perfectly up until the point where i am supposed to see a blue welcome screen which then turns into my password protection. instead what happens is i get a black screen with a mouse cursor which i can move. other than this nothing responds (technically the CD trays but they don't count). i have tried: - repairing windows off the CD - use last known good settings that worked - safe mode all of which still have not absolved the issue, in fact when i start when i use any form of safe mode, i get the description at the top and "safe mode" in every corner but other than that the problem sticks. i am pretty sure it's just not running explorer.exe or something along those lines. please help, it's only a 2 year old computer and i've already re-formatted the hard drive (in fact put in a new one) last month.