Hi there,
I’ll try to explain briefly what happened. I have never had problems with my computer (laptop Compaq Presario) in starting windows. Now I have travelled from Portugal to the UK and I need to use my laptop. So I started it at everything goes well until the point when supposedly I should enter the user password. But the problem is that after the black screen I have the blue screen with windows logo and nothing happens...the screen to put password and user does not appear and it stays like that forever.
Have tried the following: safe mode, the last good configuration...but I don't seem to understand the problem. On the airplane I had my laptop secured in the compartment and nothing extraordinary happened in the flight except for the soft shaking of the plane. Does anyone have any ideas???? I have all my work inside and I really need to keep all that information!!! I'm already feeling desperate here...
Kind regards,
Maria Martins
I’ll try to explain briefly what happened. I have never had problems with my computer (laptop Compaq Presario) in starting windows. Now I have travelled from Portugal to the UK and I need to use my laptop. So I started it at everything goes well until the point when supposedly I should enter the user password. But the problem is that after the black screen I have the blue screen with windows logo and nothing happens...the screen to put password and user does not appear and it stays like that forever.
Have tried the following: safe mode, the last good configuration...but I don't seem to understand the problem. On the airplane I had my laptop secured in the compartment and nothing extraordinary happened in the flight except for the soft shaking of the plane. Does anyone have any ideas???? I have all my work inside and I really need to keep all that information!!! I'm already feeling desperate here...
Kind regards,
Maria Martins