Windows Explorer has encountered an error and needs to close...

By ultraviolet
May 2, 2006
  1. [​IMG][​IMG][​IMG]

    Sorry to beg on my first post.

    I get this every time I open 'My Videos' folder. The folder consists of, as most peoples do, several other folders of different stars, and inside these are the various videos. AVI, MPEG, DivX, MP4, Xvid etc. I have tried a fresh reload of XP, then created new folders and put all the videos back inside - still crashes. I have copied the entire 'My Videos' folder to my second hard drive (All 75Gigs ) Even then when I open it up, it crashes.

    I can play all the videos, I can drag one out onto my desktop as that error box taunts me, everything works fine except Explorer crashing and closing all open folders leaving me back at square one.

    I have heard there is some sort of AVI bug, but never found anything of substance to explain it. I use CC Cleaner to fix the registry, and am on XP with Service Pack 2. All updated. Klite Mega pack installed.

    Anyone else here have this annoying problem, thanks for any help.
  2. detrunks

    detrunks TS Enthusiast Posts: 153

    Make sure your folders are not set to 'preview' mode (i.e. you see the contents on the folder) - this has caused crashes for me b4
  3. ultraviolet

    ultraviolet TS Rookie Topic Starter

    How do I switch it off? I have checked in TOOLS/FOLDER OPTIONS but can't see preview mode. Sorry to sound dumb, but if I can't see them, how will I use them.
  4. detrunks

    detrunks TS Enthusiast Posts: 153

    Preview mode is actually 'thumbnails' - sorry 4 confusion! Right click over empty space in the root folder, choose 'view' and select anything but thumbnails
  5. ultraviolet

    ultraviolet TS Rookie Topic Starter

    Thanks, I'll give that a go.

    Hey it seems to work - you're a genius. Still Bill Gates should hang his head in shame.
  6. detrunks

    detrunks TS Enthusiast Posts: 153

    It's probably only one video file causing the corruption, but I never found out why it should be so!
  7. N3051M

    N3051M TS Evangelist Posts: 2,115

    usualy caused by bad encoding in the first place.. i record a lot of tv into mpeg and when the signal drops out (high winds blow the antenna silly) it does that glitching thing.. i got fed up with trying to do the 5second open-delete file so i downloaded ExplorerXP and use that to open my videos without crashing...
  8. Spike

    Spike TS Evangelist Posts: 2,168

    If you wish to turn thumbnails back on...

    go to start -> run and type "regsvr32 /u vsfilter.dll" (without the quotes) and press enter.

    Try again, and let us know if the problem still exists or not.
  9. ultraviolet

    ultraviolet TS Rookie Topic Starter

    It hasn't happened since I changed everything to ICONS or TILES. I do have another related little problem though, everytime I open My Videos folder my CPU goes to 100%. I have to shut down Explorer, and restart it in Task Manager -warning ending this process could, etc etc. It's all a conspiricy to sell more copies of VISTA.
  10. Spike

    Spike TS Evangelist Posts: 2,168

    That's a shame :(

    Did your problem stop after you tried the command I posted above?
  11. ultraviolet

    ultraviolet TS Rookie Topic Starter

    If I turn thumbnails back on won't it start crashing again? Or is that a fix for the problem?
  12. Spike

    Spike TS Evangelist Posts: 2,168

    That is a theoretical fix for the problem (or in other words, I make no guarentees, but it may well be the answer from a logical perspective). It unregisters the dll that at first is causing the problem. Try it, and then try switching back to thumbnail view. If you don't use vobsub video subtitles, you could even unregister and then delete it.

    ...that's all it does.

    now for the simple statement that's hard to follow... Be aware also that if you have both DivX and Xvid codecs installed, you may have a conflict between them, in which case it would be best to uninstall DivX as Xvid can handle playback of DivX files.

    I never could find an easy way to say that. lol
  13. ultraviolet

    ultraviolet TS Rookie Topic Starter

    Failed. The specific module could not be found. I'll try getting rid of DivX. Thanks for the help.
  14. bobbo79

    bobbo79 TS Rookie

    hi guys, 1st post. i have the same problem as the original poster. however, when i try to change it to something other than thumbnails it still closes explorer momentarily and when i go back to my videos it gives me the error and is set to thumbnails again :blackeye: . could you please help? also i've tried downloading several programs to play avi files and they all give the "encountered an error" message and crash. avi's played fine in Ares until this problem arose a couple of weeks ago.
  15. Peddant

    Peddant TS Rookie Posts: 1,446

    Go to Start/Run/and type - regsvr32 /u shmedia.dll click OK.
  16. mo_dingo

    mo_dingo TS Rookie

    Thanks a lot! It appears as that just fixed the problem!!!!!! No more error messages!
  17. bambamrck

    bambamrck TS Rookie

    Same problem

    Yep Im havgin the same exact problem. It happened to me before and now on a different pc same exact thing. I think the AVI problem might have some thing to do with it since it only does it in my video folder. Sure would like to know the fix! If you find one please post, thanks alot
  18. bambamrck

    bambamrck TS Rookie

    Great Fix!

    Sucks I didnt think of that lol, thanks alot, my life has changed for the better lol
    I have 200g of movies on that file.
  19. rhodathesubaru

    rhodathesubaru TS Rookie

    Same problem ehh...kinda

    I was having the same problem with opening certain avi explorer would crash....but if i was quick enough i could attempt to open it with winamp, but of course that crashed as well.... so i tried the start/run regsvr32 /u shmedia.dll, and that fixed windows explorer from crashing but now i can't open the video without winamp or windows media player crashing....any ideas? Any help would be great, thanks!!
  20. N3051M

    N3051M TS Evangelist Posts: 2,115

    it could be a corrupt video file...
  21. detrunks

    detrunks TS Enthusiast Posts: 153

    Just to be clear, explorer crashes because of bad encoding that affected the thumbnails view of the file. Turning off thumbnails would therefore stop the crashes. If your explorer is crashing because you are trying to play the file (as opposed to just viewing the files in a folder) than it's more likely you have a corrupt video file. Personally, just to ID the problem, I would undo your registry change and turn off thumbnails and then try play the file.
  22. busterama

    busterama TS Rookie

    Windows Explorer needs to close error

    Hi All

    First timer here. I have a problem with the same message stating that explorer has encoubtered a problem and needs to close.

    However, this happens when I run "search" on the start menu. I will search for any keyword and as soon as it starts the process, it closes with that message. I get the same when I navigate to windows.

    Does anybody know how I can fix this?
  23. mufckingud7

    mufckingud7 TS Rookie

    I had the same problem as most of you but i done this:

    go to start -> run and type "regsvr32 /u vsfilter.dll" (without the quotes) and press enter. from Spike

    then nothing happened except a message stating expired or something, i then went into my folder where the problem was it was still the same.

    so i then tried the next option which was stated by Peddant

    Go to Start/Run/and type - regsvr32 /u shmedia.dll click OK.

    which this fixed the roblem

    this information is to help those whom are still struggling
  24. cresta

    cresta TS Rookie

    please help

    hi. im new here. i was just trying out the various methods u guys had mentioned about the avi file crashing and giving error msgs. I downloaded some videos from ares and some seem to work some just say ares or windows media player has encountered a problem and needs to close. I tried all you guys said and i stil have the same problem. is it a bad file or ??
  25. Youngstown

    Youngstown TS Rookie

    I was having the same problem as described in this thread. All I was trying to do was rename an *.avi file (xvid movie); explorer would crash every time...(vsfilter.dll caused a problem and now explorer will close).

    I used AVI Fixed to resolve the problem. Moreover, what was recommended before this thread worked out as well before I used AVI Fixed:
    Go to Start/Run/and type - regsvr32 /u shmedia.dll click OK. It helped in renaming the file with no crashing with explorer but that is when I noticed the movie would not play.

    Again, it was just one corrupt *.avi movie that was giving me an issue. Repairing the movie did the trick. I am sure that there are more apps out there like AVI Fixed.

    Excellent job of diagnosing the problem withe the previous posts. Helped me out plenty.
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