Windows Explorer has stopped working

By stellaj76
Nov 5, 2012
Post New Reply
  1. In Windows 7, I get the "windows explorer has stopped working" error message while attempting to burn files onto DVD. Sometimes I don't get the error message, but the disc still never finishes the burn. Any suggestions?
  2. jobeard

    jobeard TS Ambassador Posts: 13,031   +222

    That message is saying the browser crashed and the info will be in your Event Viewer under Applications
  3. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    What should I be doing with info found here? What exactly am I looking for?
  4. mailpup

    mailpup TS Special Forces Posts: 8,279   +181

    Just to clarify, the OP spoke of Windows Explorer rather than Internet Explorer.
  5. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    OK, now I'm completely confused. I've opened Event Manager and clicked on "Applications and Service Logs." What's next?
  6. gbhall

    gbhall TechSpot Chancellor Posts: 2,294   +44

    Under event viewer you need to look at System and Application sections. You will find any error events highlighted in yellow or red. Someone will tell you the meaning of any red 'error' events if it is not pretty clear what they mean at first sight.

    I suspect your problem is just that you do not have correct windows 7 drivers for your DVD drive. Check the website of your DVD driver manufacturer for drivers specifically for Windows 7, your motherboard manufacturer for general disc drive drivers, and if appropriate the PC seller for all drivers.

    There remains the possibility that the DVD drive is now faulty - they are optical and mechanical and pretty cheaply thrown together. If it is important to you, simple replacement is an option.
  7. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    Thanks gbhall. I will look for the errors when I can access the computer later today and re-post. Question though...if the BD/DVD burning drive that I have works fine sometimes, but not others, could it still be faulty hardware, or does that mean it's not the hardware? This would be a good thing to remedy soon if there is hardware trouble since my parts warranty ends in a couple weeks and it would be great to prove to Hewlett Packard that there is a problem with the drive if that is indeed the case.
  8. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    There are plenty of errors, but I'm having trouble figuring out how to send them to this board. How should I save them?
  9. jobeard

    jobeard TS Ambassador Posts: 13,031   +222

    As you view the ERROR details, there's an UP, Down arrow and a pair of document icons (clicking will copy to the pc clipbook)

    Open the thread, begin a new reply and Copy/Paste one at a time

    No point to duplicate codes :)
  10. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    Here are a few Application errors: more later.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Bonjour Service" />
    <EventID Qualifiers="0">100</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-02T14:44:59.000000000Z" />
    <EventRecordID>12144</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Task Scheduling Error: Continuously busy for more than a second</Data>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-16T12:31:12.000000000Z" />
    <EventRecordID>4488</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>BM.exe</Data>
    <Data>3.4.0.0</Data>
    <Data>4b151768</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16559</Data>
    <Data>4ba9b29c</Data>
    <Data>c0000005</Data>
    <Data>00066fe9</Data>
    <Data>b1c</Data>
    <Data>01cb9d1d19fac6c9</Data>
    <Data>C:\Program Files (x86)\HP\Button Manager\BM.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>5db5cc3e-0910-11e0-9021-7071bcb89348</Data>
    </EventData>
    </Event>
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="SideBySide" />
    <EventID Qualifiers="49409">63</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-06T19:32:12.000000000Z" />
    <EventRecordID>12406</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>assemblyIdentity</Data>
    <Data>version</Data>
    <Data>MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR</Data>
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    <Data>C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
    <Data>C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
    <Data>3</Data>
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    <Data />
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Lavasoft Ad-Aware Service" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-05-26T12:55:30.000000000Z" />
    <EventRecordID>31691</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Assertion failed: (m_state == _SDKState::NotInitialized || m_state == _SDKState::InitializingEngine || m_state == _SDKState::Finished || m_state == _SDKState::NoDefsAvailable || m_state == _SDKState::Idle) in .\SDKController.cpp:1058</Data>
    </EventData>
    </Event>
  11. stellaj76

    stellaj76 Newcomer, in training Topic Starter Posts: 74

    System errors:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2012-10-25T13:37:28.009623800Z" />
    <EventRecordID>537957</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">129956073927096666</Data>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-22T01:27:49.936533000Z" />
    <EventRecordID>510670</EventRecordID>
    <Correlation />
    <Execution ProcessID="716" ThreadID="720" />
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="param1">Lbd</Data>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Disk" />
    <EventID Qualifiers="49156">11</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-07-26T03:00:45.451770500Z" />
    <EventRecordID>500380</EventRecordID>
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>\Device\Harddisk1\DR1</Data>
    <Binary>0E02800001000000000000000B0004C003010000000000000000000000082D0000000000000000006347240000000000FFFFFFFF0600000058000000000000000000061208000010000000003C000000000000000000000080FDE30F80FAFFFF0000000000000000A08CDC0E80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-25T13:37:55.000000000Z" />
    <EventRecordID>537953</EventRecordID>
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>10:56:24 PM</Data>
    <Data>‎10/‎24/‎2012</Data>
    <Data />
    <Data />
    <Data>556</Data>
    <Data />
    <Data />
    <Binary>DC070A00030018001600380018002001DC070A00040019000200380018002001080700003C000000010000000807000000000000840300000100000000000000</Binary>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="49152">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-09-03T20:44:36.000000000Z" />
    <EventRecordID>516204</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data Name="param1">{995C996E-D918-4A8C-A302-45719A6F4EA7}</Data>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Ntfs" />
    <EventID Qualifiers="49156">55</EventID>
    <Level>2</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-07-27T20:03:30.004497000Z" />
    <EventRecordID>500808</EventRecordID>
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data />
    <Data>Office HP</Data>
    <Binary>0D000C000200380002000000370004C000000000020100C000000000000000000000000000000000BB0017002C71050000000800</Binary>
    </EventData>
    </Event>

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="volsnap" />
    <EventID Qualifiers="49158">25</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-08T20:50:06.887208900Z" />
    <EventRecordID>550703</EventRecordID>
    <Channel>System</Channel>
    <Computer>Office</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>\Device\HarddiskVolumeShadowCopy6</Data>
    <Data>C:</Data>
    <Binary>000000000200300000000000190006C0030000000000000000000000000000000000000000000000</Binary>
    </EventData>
    </Event>
  12. jobeard

    jobeard TS Ambassador Posts: 13,031   +222

    Ok. lots to review here, so report just the line items seen such as
    * Bonjour Service 100
    * Application Error 100
    * SideBySide 49409
    * Lavasoft Ad-Aware Service 0

    Here's one of major concern
    Service Control Manager 7026
    EVENT_BOOT_SYSTEM_DRIVERS_FAILED​
    Resolve​


    Update drivers​


    The specified drivers did not load correctly because the drivers might not be in the expected location. To resolve this issue, verify that the most current versions of the drivers are installed and update the drivers, if needed.​
    To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.​
    To update a driver:​
    Either:​
    Or:​
    OTHER issue:
    * DISK 11 \Device\Harddisk1\DR1

    This is a disk corruption problem on your second (ie non-boot) hd. you need to know the drive letter
    get an admin login, open command prompt window and enter CHKDSK Z: /F /R and replace Z: with the proper drive letter



Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.