TechSpot

Windows Explorer Huge Error on XP PRO..please help!!

By vic2000740
Jul 12, 2007
  1. Hello, I have a big problem with my windows xp professional that i've never seen before. This problem just randomly showed up. Anyways whenever I try to open any folder on my computer a windows explorer error message appears and when I click debug, or send error report or dont send error report, the message dissapears and the explorer bar resets and the folders shut down. I am not able to access my pictures or move them or anything. Someone please help. I've ran virus scans but nothing seems to help. I am running a Dell Dimension 3000. Here's the error messages:


    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
    <MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="gdi32.dll" SIZE="281600" CHECKSUM="0x7B698D53" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47DA0" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="oleaut32.dll" SIZE="553472" CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="shell32.dll" SIZE="8453632" CHECKSUM="0x77D7C763" BIN_FILE_VERSION="6.0.2900.3051" BIN_PRODUCT_VERSION="6.0.2900.3051" PRODUCT_VERSION="6.00.2900.3051" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3051 (xpsp_sp2_gdr.061219-0316)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x817025" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3051" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3051" LINK_DATE="12/19/2006 21:52:11" UPTO_LINK_DATE="12/19/2006 21:52:11" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="wininet.dll" SIZE="658944" CHECKSUM="0x69F07DED" BIN_FILE_VERSION="6.0.2900.3121" BIN_PRODUCT_VERSION="6.0.2900.3121" PRODUCT_VERSION="6.00.2900.3121" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3121 (xpsp_sp2_gdr.070418-1302)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA9970" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3121" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3121" LINK_DATE="04/18/2007 12:31:39" UPTO_LINK_DATE="04/18/2007 12:31:39" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    This is a shot in the dusk (vs. the dark :rolleyes: ) as just found something on someone else's computer who posted here, searched for the same file versions and found them listed in your post.

    In any case, should be easy for you to try. Please post back to indicate whether it had any effect or not.

    Microsoft issued KB933566 mid June and seems to cause a variety of problems for those who installed it. From the file versions in your post am pretty sure you installed it. Try Add/Remove Programs, be sure to check the Show Updates box at the top and look for the KB933566 entry and remove it.

    Does that help your problem?
     
  3. pdyckman@comcas

    pdyckman@comcas TS Rookie Posts: 527

    Can you still access system restore?
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    But I believe this KB933566 error was with Windows VISTA, not XP Professional... The equivalent error in WXPP was KB 931768, and was related to Internet Explorerer email issued. it started causing trouble on May 28th, and we have seen a few... but it was resolved by June 19th.

    This posting above is definitely a WXPP errror... We saw the problems mostly with people who used Norton or Symantec...

    None of the machines we repaired had a problem as massive as Vic2000740 either.... not close.

    Looks to me as if you have a major infestation of some kind... or a major hardware glitch.
     
  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Huh??

    Did Grasshopper have a late night? Things look a little fuzzy this morning, do they? :suspiciou

    No, actually, it's more likely Microsoft's numbering scheme and sometime re-use of numbers for different OS.

    I leave you with these snippets and I rest my case.

    Cumulative Update for Internet Explorer for Windows XP Service Pack 2 (KB933566)

    Quick Details
    File Name: WindowsXP-KB933566-x86-ENU.exe
    Version: 933566
    Security Bulletins: MS07-033
    Knowledge Base (KB) Articles: KB933566
    Date Published: 6/12/2007
    Language: English

    System Requirements


    * Supported Operating Systems: Windows XP Service Pack 2
    This update applies to Internet Explorer with the following operating systems:
    * Windows XP SP2
     
  6. Po`Girl

    Po`Girl TS Rookie Posts: 595

    Hi,

    This is an old,old, problem,unfortunately.

    The brief explanation is that Windows tries to create thumbnail previews
    of videos,but crashes Explorer for some unknown reason.

    The brief solution is to go to go to :

    Start/Run/and paste in - regsvr32 /u shmedia.dll then click OK.

    That turns off previews.More solutions HERE
     
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Thanks for that info Po`Girl. Sounds like symptoms might be a better match.

    but fyi... keep the KB933566 info for XP i mentioned tucked away in your toolkit as i'm finding a number of people associating problems with it as well
     
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