Windows explorer issues

[dalethewhale]

I was told to post a HJT log here. My windows explorer quit tagging along with the rest of the apps on startup, quite inexplicably, about three months ago. Contacted both Microsoft and HP (my PC) and neither were of any real help. Help. Please.

 

[Blind Dragon]

You are infected heavily

My name is Blind Dragon and I will be helping you with your Malware problem. During the course of our interactions please be sure to follow all instructions carefully, and ask questions if you are unsure of how to proceed at any point.

Please have a read here-> Is your system infected? Read this before Cleaning or Formatting

If you decide to clean your system please follow these Viruses/Spyware/Malware, preliminary removal instructions and post back in this thread with the requested logs. There should be at least 3.

1)MBAM or SAS log
2)Combofix log
3)Hijackthis log (Step 15)

This thread is for the use of dalethewhale only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Bobbye]

Got to wonder whether VirtuMonde/Vundo adware downloader and isoHunt Toolbar overwhelmed their system or whether they let Symantec RemoteAssist who's service is on clean it up for them!