Windows Has Recovered From a Serious Error -  1003

By xXGraphiteXx
Nov 22, 2008
  1. Hi Everyone,

    I'm quite interested in video editing so I decided to download a trial of Adobe Premier Pro CS4. I installed it correctly, launched it and clicked on "New Project". Nothing happened, I tried it again but still nothing about on the third or 4th time of clicking the "Blue Screen of Death" appeared.

    This is what it said:

    Here is more information:

    Date: 22/11/2008
    Source: System Error
    Time: 7:49:51 PM
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: THOMAS


    Data - Bytes

    Data - Words

    I have done a online scan with Microsoft Onecare and everything seems to be fine.

    Please somebody help me.

    I have attached my minidump.

    Regards xXGraphiteXx
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Try updating your video card drivers first. I also found the same crash caused by a different program. One solution was to remove the IntelliPoint Software.

    BugCheck 1000008E, {c0000005, bf8edec2, b2c36868, 0}
    Probably caused by : win32k.sys ( win32k!UserGetRedirectedWindowOrigin+28 )

    b2c368dc bf816058 07011131 b2c36910 0013e4cc win32k!UserGetRedirectedWindowOrigin+0x28
    b2c36920 8054162c 07011131 e5504140 00000004 win32k!GreGetRandomRgn+0xde
    b2c36920 7c90e4f4 07011131 e5504140 00000004 nt!KiFastCallEntry+0xfc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013e4e4 00000000 00000000 00000000 00000000 0x7c90e4f4
  3. xXGraphiteXx

    xXGraphiteXx TS Rookie Topic Starter

    I removed Intellipoint and then did a Malware Scan with Malwarebytes. But I still get the error.

    Here is some info on my PC:


    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 3


    Intel(R) Core (TM)2 CPU
    6320 @ 1.86GHz
    1.87 GHz, 2.00 GM of RAM
    Physical Address Extension
    NTFS 149 GB Hard Drive
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