Windows Has Recovered From a Serious Error - 1003

xXGraphiteXx · Nov 22, 2008

Hi Everyone,

I'm quite interested in video editing so I decided to download a trial of Adobe Premier Pro CS4. I installed it correctly, launched it and clicked on "New Project". Nothing happened, I tried it again but still nothing about on the third or 4th time of clicking the "Blue Screen of Death" appeared.

This is what it said:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000005, 0xBF8EDEC2, 0xB2C36868, 0x00000000)

*** win32k.sys - Address BF8EDEc2 base at BF800000, Datestamp 48ce513a

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance

Here is more information:

Date: 22/11/2008
Source: System Error
Time: 7:49:51 PM
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: THOMAS

Description:

Error code 1000008e, parameter1 c0000005, parameter2 bf8edec2, parameter3 b2c36868, parameter4 00000000.

For more information, see Help and Support Center at XXXXXXXXXX.

Data - Bytes

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 38 65 64 65 63 32 bf8edec2
0040: 2c 20 62 32 63 33 36 38 , b2c368
0048: 36 38 2c 20 30 30 30 30 68, 0000
0050: 30 30 30 30 0000

Data - Words

0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303120 38303030
0020: 50202065 6d617261 72657465 30632073
0030: 30303030 202c3530 65386662 32636564
0040: 3262202c 38363363 202c3836 30303030
0050: 30303030

I have done a online scan with Microsoft Onecare and everything seems to be fine.

Please somebody help me.

I have attached my minidump.

Regards xXGraphiteXx

peterdiva · Nov 22, 2008

Try updating your video card drivers first. I also found the same crash caused by a different program. One solution was to remove the IntelliPoint Software.

http://www.mydatabasesupport.com/fo...in32k-usergetredirectedwindoworigin-28-a.html

BugCheck 1000008E, {c0000005, bf8edec2, b2c36868, 0}
Probably caused by : win32k.sys ( win32k!UserGetRedirectedWindowOrigin+28 )

STACK_TEXT:
b2c368dc bf816058 07011131 b2c36910 0013e4cc win32k!UserGetRedirectedWindowOrigin+0x28
b2c36920 8054162c 07011131 e5504140 00000004 win32k!GreGetRandomRgn+0xde
b2c36920 7c90e4f4 07011131 e5504140 00000004 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013e4e4 00000000 00000000 00000000 00000000 0x7c90e4f4

xXGraphiteXx · Nov 22, 2008

I removed Intellipoint and then did a Malware Scan with Malwarebytes. But I still get the error.

Here is some info on my PC:

System:

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Hardware:

Intel(R) Core (TM)2 CPU
6320 @ 1.86GHz
1.87 GHz, 2.00 GM of RAM
Physical Address Extension
NTFS 149 GB Hard Drive

TechSpot

Windows Has Recovered From a Serious Error - 1003

xXGraphiteXx Newcomer, in training

peterdiva TechSpot Ambassador

xXGraphiteXx Newcomer, in training