Windows Live Messenger not responding

[wallflower89]

A few times now I have tried to download Windows Live messenger, and every single time the following happens:

1. I download the program with no problems
2. I sign up for a Windows Live ID
3. I click on the button in my start menu to pull up windows live
4. It freezes, It pulls up and then stops responding, I dont even have a chance to try and sign in. I get a box that says program has stopped responding you can : close the program, search for a soultion on the internet and still cose the program.

I have done a scan before and after downloading Windows Live, and there is no virus.
I took off programs I dont use anymore *aim, various tool bars, games etc*.
I restarted my laptop, I have cleared my browsing history and temp files, I have uninstalled and reinstalled Windows live, rebooting after each, and it still freezes up like that.

Does anyone know what the problem could be? Is there anyway for me to fix it? Am I missing somthing when I download it? Any help is greatly apprecaited .

thnx
Wallflower

 

[wallflower89]

anyone any where? any ideas at all? :\

 

[Bobbye]

You didn't give any system information, but whether you're using Windows Cp or Vista, you can check the Event Viewer for Errors that correspond to the time of the freeze. That might give additional information to lead to a resolution:

Please look for Errors in the Event Viewer that are corresponding to the time of the "freezes."

Start> Run> type in eventvwr

Do this on each the System and the Applications logs:

• 
  [1]. Click to open the log>
  [2]. Look for the Error>
  [3] .Right click on the Error> Properties>
  [4]. Click on Copy button, top right, below the down arrow >
  [5]. Paste here (Ctrl V)
  [6].NOTES
  • You can ignore Warnings and Information Events.
  • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
  • You don't need to include the lines of code in the box below the Description, if any.
  • Please do not copy the entire Event log.

Errors are time coded. Check the computer clock on freeze.

The path for Vista is different, but the idea is the same:
Reading the Event Viewer in Vista:

http://www.windowsnetworking.com/articles_tutorials/Monitoring-Event-Logs-Windows-Vista.html

I see a lot of questions about problems with this program. Most don't get resolved. But you might have something as simple as an installer problem so give it a try.

 

[wallflower89]

ok thanks for the help. Sorry for not inputing my info about my computer before.
I have a refurbed acer aspire 3680 with Vista Basic on it.

please forgive me not understanding, but I did find the event viewer, but i don't understand how to find what i am looking for. I read the link you gave, but i still cant find what I am lookin for. I'm sorry :\
thanks for all your help and your patience
~wallflower

 

[Bobbye]

Errors are time coded. You will be looking for any Error that corresponds to this:

It freezes, It pulls up and then stops responding,

So next time it does this- or force it to do it by repeating this:
3. I click on the button in my start menu to pull up windows live

Note the time of the freeze, then look for Errors are same time. Then follow the instructions with the screen shots on this page: http://www.windowsvistauserguide.com/event_viewer.htm

You are looking for Critical and Errors here:

This might be a better site for you to use.

 

[wallflower89]

ok i dont think im copying the entire log, but if I am I am incredibly sorry!!

ok i looked at the time like you said and here is what it said um this is the detailed view right? is this the right one ?


- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-06-02T01:15:22.000Z

EventRecordID 10454

Channel Application

Computer Acer-PC

Security


- EventData

msnmsgr.exe
14.0.8064.206
498cf586
APISlice.dll_unloaded
0.0.0.0
455bf4c1
c0000005
02e88cc8
12c0
01c9e31ed2b4b8e8

 

[Bobbye]

For the Event Error:

Event Record #/10454
Event Submitted/Written: 2009-06-02T01:15:22.000Z
Event ID/Source: 1000 / Application Error
Event Description:
time stamp 0x45b12d6a,
Description: Faulting application msnmsgr.exe, version 14.0.8064.206, time stamp 498cf586
Faulting module APISlice.dll_unloaded, version 0.0.0.0,time stamp 455bf4c1

Locale ID: 1030
Additional Information 1: c0000005
Additional Information 2: 02e88cc8
Additional Information 3: 12c0
Additional Information 4: 01c9e31ed2b4b8e8

Please do this:

Disable DEP in Vista:

1. Click Start
2. Click All Programs
3. Click Accessories
4. Right Click on Command Prompt
5. Left click on Run as Administrator
6. Click the Allow button if it asks you for permission
7. Type or copy and paste this into the command prompt window:

bcdedit.exe /set {current} nx AlwaysOff

8. Hit enter and you should see the confirmation: Operation Completed Successfully
9. Reboot and DEP should be off.

See if that handles the problem.

 

[wallflower89]

THANK YOU !!
This worked perfectly. I really appreciate your help
thanks again,
~wallflower~

 

[Bobbye]

You're welcome! This program seems to cause a lot of problems. I'm glad it resolved yours.