Windows Live Messenger not responding

By wallflower89
May 26, 2009
Topic Status:
Not open for further replies.
  1. A few times now I have tried to download Windows Live messenger, and every single time the following happens:

    1. I download the program with no problems
    2. I sign up for a Windows Live ID
    3. I click on the button in my start menu to pull up windows live
    4. It freezes, It pulls up and then stops responding, I dont even have a chance to try and sign in. I get a box that says program has stopped responding you can : close the program, search for a soultion on the internet and still cose the program.

    I have done a scan before and after downloading Windows Live, and there is no virus.
    I took off programs I dont use anymore *aim, various tool bars, games etc*.
    I restarted my laptop, I have cleared my browsing history and temp files, I have uninstalled and reinstalled Windows live, rebooting after each, and it still freezes up like that.

    Does anyone know what the problem could be? Is there anyway for me to fix it? Am I missing somthing when I download it? Any help is greatly apprecaited :D.

    thnx
    Wallflower
  2. wallflower89

    wallflower89 Newcomer, in training Topic Starter Posts: 29

    anyone any where? any ideas at all? :\
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    You didn't give any system information, but whether you're using Windows Cp or Vista, you can check the Event Viewer for Errors that correspond to the time of the freeze. That might give additional information to lead to a resolution:

    Please look for Errors in the Event Viewer that are corresponding to the time of the "freezes."

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:

    • [1]. Click to open the log>
      [2]. Look for the Error>
      [3] .Right click on the Error> Properties>
      [4]. Click on Copy button, top right, below the down arrow >
      [5]. Paste here (Ctrl V)
      [6].NOTES
      • You can ignore Warnings and Information Events.
      • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
      • You don't need to include the lines of code in the box below the Description, if any.
      • Please do not copy the entire Event log.

    Errors are time coded. Check the computer clock on freeze.

    The path for Vista is different, but the idea is the same:
    Reading the Event Viewer in Vista:

    http://www.windowsnetworking.com/articles_tutorials/Monitoring-Event-Logs-Windows-Vista.html

    I see a lot of questions about problems with this program. Most don't get resolved. But you might have something as simple as an installer problem so give it a try.
  4. wallflower89

    wallflower89 Newcomer, in training Topic Starter Posts: 29

    ok thanks for the help. Sorry for not inputing my info about my computer before.
    I have a refurbed acer aspire 3680 with Vista Basic on it.

    please forgive me not understanding, but I did find the event viewer, but i don't understand how to find what i am looking for. I read the link you gave, but i still cant find what I am lookin for. I'm sorry :\
    thanks for all your help and your patience
    ~wallflower
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Errors are time coded. You will be looking for any Error that corresponds to this:
    So next time it does this- or force it to do it by repeating this:
    3. I click on the button in my start menu to pull up windows live

    Note the time of the freeze, then look for Errors are same time. Then follow the instructions with the screen shots on this page: http://www.windowsvistauserguide.com/event_viewer.htm

    You are looking for Critical and Errors here:
    [​IMG]

    This might be a better site for you to use.
  6. wallflower89

    wallflower89 Newcomer, in training Topic Starter Posts: 29

    ok i dont think im copying the entire log, but if I am I am incredibly sorry!!

    ok i looked at the time like you said and here is what it said :) um this is the detailed view right? is this the right one ?


    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2009-06-02T01:15:22.000Z

    EventRecordID 10454

    Channel Application

    Computer Acer-PC

    Security


    - EventData

    msnmsgr.exe
    14.0.8064.206
    498cf586
    APISlice.dll_unloaded
    0.0.0.0
    455bf4c1
    c0000005
    02e88cc8
    12c0
    01c9e31ed2b4b8e8
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    For the Event Error:
    Please do this:

    Disable DEP in Vista:

    1. Click Start
    2. Click All Programs
    3. Click Accessories
    4. Right Click on Command Prompt
    5. Left click on Run as Administrator
    6. Click the Allow button if it asks you for permission
    7. Type or copy and paste this into the command prompt window:

    8. Hit enter and you should see the confirmation: Operation Completed Successfully
    9. Reboot and DEP should be off.

    See if that handles the problem.
  8. wallflower89

    wallflower89 Newcomer, in training Topic Starter Posts: 29

    THANK YOU :D!!
    This worked perfectly. I really appreciate your help :)
    thanks again,
    ~wallflower~
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    You're welcome! This program seems to cause a lot of problems. I'm glad it resolved yours.
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