I have a new laptop, I can't seem to ever get through to our computer guys (they're trusted though we've used them for years), so I wondered if anyone here could offer help. It's a Hi-grade R5500 Endura, and it's running Windows 7 (supposedly). It was pre installed, but it says it's not genuine. Also I can't seem to use any Microsoft programs on it (not found) and IE is no where to be seen, so how on earth am I supposed to access the internet on it? Is it a hopeless case?