Windows system 32 - jtkjqrqadkksrss.exe & update.exe error

Ok, I can get the safe mode repaire file down in is it rar.zip, i dont seem to be able to open it and extract the files, how do i do this?

Bobbye yes black screen white writing did come up. No I dont have a XP Disk but I can ring the firm up that I brought PC from and try and get one, are you thinking it would be easier to re-format the whole computer?

Paula

ok I just downloaded it. It's just one zip file, and it worked for me.

Download
Unzip (I use Winrar as well )
Right click on the reg file (hopefully winrar doesn't think this file belongs to it, but it won't matter)
Select merge (this is in the right click menu, which comes with Windows)
Yes Accept (whatever it says)
Restart

Ive treid opening it or unzipping it and it wont do it... is there some software that opens it maybe I havent got it?
But its definitely not opening or doing anything.

Paula

its worked ill now try and carry on from where i stopped lol dont know why it didnt work but has now thanks

Paula

I have got a NEW link:

http://www.didierstevens.com/files/data/SafeBoot.zip

Doh! (just read your message above)

Edit:

When you complete the Safe Mode Removal (or whatever it was that you were doing in Safe Mode)
Please reply with the results

And then Bobbye (TechSpot Guru) can take it from there again

Hi Kingsland

well i have tried both files and i still cant boot up in safe mode, am i sving the files in the right place does that make a difference or does it mean more things are wrong?

Paula

sorry i spelt your name wrong. I have done the merge bit and rebooted and still nothing, will let me boot up in sfe mode. When i unzip the file does it matter where i extract the files to?

No

I really think you need to run a Windows repair (but you will need your Windows CD)

ok i will try and ring this company and get hold of one. thanks

Paula, I'm inclined also to advise a Windows Repair- possibly a reformat. We have removed an enormous amount to malware. It's possible something that was needed was removed in error. Let us know what you think of this.

In the meantime, I suggest you stay away from the VideoEgg network! And you might want to make sure you have removed all of these from there:
C:\Documents and Settings\Paula Cook\Application Data\VideoEgg\Publisher\4520\resources\VideoEgg\images\

Whatever you might have saved, get rid of it.