Windows system 32 - jtkjqrqadkksrss.exe & update.exe error

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ok I just downloaded it. It's just one zip file, and it worked for me.

Download
Unzip (I use Winrar as well :) )
Right click on the reg file (hopefully winrar doesn't think this file belongs to it, but it won't matter)
Select merge (this is in the right click menu, which comes with Windows)
Yes Accept (whatever it says)
Restart
 
sorry i spelt your name wrong. I have done the merge bit and rebooted and still nothing, will let me boot up in sfe mode. When i unzip the file does it matter where i extract the files to?
 
Paula, I'm inclined also to advise a Windows Repair- possibly a reformat. We have removed an enormous amount to malware. It's possible something that was needed was removed in error. Let us know what you think of this.

In the meantime, I suggest you stay away from the VideoEgg network! And you might want to make sure you have removed all of these from there:
C:\Documents and Settings\Paula Cook\Application Data\VideoEgg\Publisher\4520\resources\VideoEgg\images\

Whatever you might have saved, get rid of it.
 
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