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Windows Update issue

By mv670
Apr 2, 2009
Topic Status:
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  1. now i'm not really sure if i am posting this in the right section but anyway. thats not important right now.

    However the important thing for me right now is this problem i am having with windows update on my laptop..

    Now for some reason it does not do any of the following
    1. check for updates
    2. install the updates that it downloaded before this problem occurred
    3. it says that its "busy installing other updates even though i see no activity going on"

    Now the last time it successfully downloaded and installed updates was on Nov-24-2008

    I also want to point out that Windows Defender is also having the same problem
    and i tried disabling my antivirus(avast home edition) and firewall before i make windows check for updates and still i get the same problem..

    Any feedback would be greatly appreciated :)
     
  2. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    wrong forum. - Use the windows OS forum.
     
  3. mflynn

    mflynn TS Rookie Posts: 2,793

    Hi MV

    Download Dial-A-Fix (DAF)
    http://wiki.djlizard.net/Dial-a-fix#...C_and_articles
    http://djlizard.net.nyud.net:8080/software/Dial-a-fix-v0.60.0.24.zip

    Have XP CD available in case DAF needs a file.

    Check all boxes on the screen (clear any restrictions if it shows any)
    Then click GO!

    When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

    Here 1 at a time do the below

    Flush DNS
    Reinstall Automatic Updates service
    Reinstall BITS
    Reinstall Windows Firewall
    Repair Permissions

    Watch for any File not found or other errors and make note as this may lead to the fix!

    Reboot retest!

    Get back to us.

    This should do it but if not there are a couple of other procedures to do!

    Mike
     
  4. mv670

    mv670 TS Rookie Topic Starter Posts: 75

    oh man i left out an important piece of info
    sorry guys
    I'm running vista basic not xp so if those steps work for vista then i'll
    try it
    thanks mike
     
  5. mflynn

    mflynn TS Rookie Posts: 2,793

  6. mv670

    mv670 TS Rookie Topic Starter Posts: 75

    ok i just ran repair permissions in safe mode.
    Restarted the laptop, checked windows update and it gave me an error code
    802440019
     
  7. bobcat

    bobcat TechSpot Paladin Posts: 688   +67

    Microsoft gives a solution for XP computers that can’t download updates. Among the relevant error codes is also 0x80244019 which is your 802440019 - seems you have included an additional 0. So check whether the solution would apply to your Vista.

    http://support.microsoft.com/kb/896226
     
  8. mflynn

    mflynn TS Rookie Posts: 2,793

    OK Turn off the windows firewall to be sure it is not interfereing

    Then in Control Panel User Accounts Turn Off User account control (UAC) and reboot before continuing below.

    Remember to reverse both of above after we are through below.

    The Temp Files can be an issue so lets cleanup!

    Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
    Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

    KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
    -------------------------------------------------------------------------------------
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Reboot here before continuing!

    In Services confirm BITS Automatic updates and Windows installer are all set to Automatic and Started.

    Then download and installand run both of the below

    http://www.microsoft.com/downloads/...73-c3df-473b-99e4-66380a5cc117&displayLang=en

    http://download.windowsupdate.com/w...one/7.2.6001.788/windowsupdateagent30-x86.exe

    Reboot then try to do updates.

    Mike
     
  9. mv670

    mv670 TS Rookie Topic Starter Posts: 75

    thanks for your help,
    unfortunately the end result is the same,
    now i get a new error code 80072efd

    it seems that windows wants to install this security update (KB950974)
    but that update has been around for a while..

    it may be that windows cant get new updates until it installs the ones that it was able to check for...

    But then again if that was the case the updates would begin to pile up after a few months of not updating windows...

    Edit: just realized vista's not even in SP1 maybe manually installing sp1 might help solve the problem, also i cant access any links to the microsoft website for some reason

    hmm maybe it has conflicker.......
     
  10. mflynn

    mflynn TS Rookie Posts: 2,793

  11. mv670

    mv670 TS Rookie Topic Starter Posts: 75

    ok thank you very much
    does it matter which one i choose or do i need both?
     
     
  12. mflynn

    mflynn TS Rookie Posts: 2,793

    I always do both CTUpdate first the Autopatcher next as it has some additional neat features and addons.

    But I made an omission the in the Windowsupdate agent posted earlier, that may do the job.

    The first XML Core Services should run and install normally, or state it is already installed or up to date. So download and run the next.
    http://www.microsoft.com/downloads/...73-c3df-473b-99e4-66380a5cc117&displayLang=en

    The second one WindowsUpdateAgent must be saved to Desktop and run from the run Command. I forgot this in the other post. If you ran it run it again as below.

    So..

    Copy the line in the codebox below and paste to Run command.
    Code:
    "%USERPROFILE%\Desktop\WindowsUpdateAgent30-x86.exe" /norestart /wuforce
    When the above finishes paste the below into the run command and click OK!
    Code:
    slmgr.vbs -rearm
    After these have completed reboot with nothing else open do winupdate.

    Mike
     
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