Windows vista automatic update causes reboot?

By WickedViking
Feb 27, 2008
  1. My wife has a brand new HP laptop (2 weeks old, hardly used):
    Specs.: HP_PAVILION_DV6707U S_ENTE RTAINMENT Notebook PC 1.9 GHz AMD Athlon 64 X2 Dual-Core Mobile Technology TK-57 CPU • 2 GB (2x1 GB) RAM
    with Windows Vista Home Premium pre-installed. Apparently, after an automatic OS update, the machine rebooted, and has continued rebooting ever since.
    Result: she is unable to log on and perform her work.
    Is this related to Windows Vista OS? If so, is there anywhere she can turn off the Automatic Update feature (or at least get a prompt where she can decide Yes or No to the update?).
    Re-installing Vista is, of course, an option, even though it seems to be the stone age variant.
  2. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    Try booting into Vista using "Safe Mode" and performing a system restore to a point just before the updates.


    Oh, and to alter your Windows Update settings look in the Control Panel. You can indeed have it notify you that there's an update available before downloading or installing it.
  3. WickedViking

    WickedViking TS Rookie Topic Starter

    Will try

    I'll have my tech savvie son help her, since I am currently traveling. Thanks
  4. rf6647

    rf6647 TS Maniac Posts: 829

    Vista Update (KB937287) pre-SP1 can cause problem

    I could not locate a better description that I encountered earlier. Zenos' suggestion for safe mode & system restore were the recommended action.

    This update was pulled from distribution almost a week ago, if I recall correctly.
  5. WickedViking

    WickedViking TS Rookie Topic Starter

    Thanks, I'll check

    This update sounds like it could be the cause of all evil. No reasonable course of action recommended by Microsoft, though.
  6. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    I seem to remember recently a newsbrief that there was a faulty vista update. You will need to roll back your system to an earlier date and undo the update. M$ has fixed the problem. I hope this helps.
  7. WickedViking

    WickedViking TS Rookie Topic Starter

    Thank you, that's is exactly what I did: the laptop works just great again.
    Thank you all. No more automatic updates without prompting first. I seem to remember it took quite a while before I could trust XP when it first came out, stuck to Windows 2000 for a long time before switching
  8. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    No problem, glad to help :).
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