TechSpot

Windows Vista Problem

By David09
Apr 18, 2008
  1. Hi, i got the Cryp_tap-2 virus on my Windows Vista Home Basic computer about 3 days ago. After trying Trend Micro and SUPERAntiSpyware i still had about 24 infected. The problem is, i downloaded and used ComboFix, and it worked at first. I waited till the log showed then about 10 more minutes to be sure. The problem? When i restarted windows the screen turned black after it said Logging On. I have tried a Last known good configuration but to no luck, So now i can't really do anything, such as post a hijackthis log to make sure my computer is finally free of Cryp_tap-2. Any Help would be appriciated. Also when the screen is black light still comes through and i still have a mouse, just no basic backround(icons, task bar, start menu, etc..) Thanks.

    Note: I dont know if this is the right place to post this, i just thought this had more to do with Video then Viruses since it is a video problem.

    Edit: I guess i should not that upon pressing ctrl-alt-delete the vista window does pop up. And if i do select Task Manager it shows up as well
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Go to Safe mode and uninstall your video card driver

    To get to safe mode
    1. Restart your computer and start pressing the F8 key on your keyboard.
    2. When the Windows Advanced Options menu appears, select Safe mode.


    Once logged into Safe mode go to Device Manager
    click on Start->Run> devmgmt.msc
    Click the + sign on your "Display Adaptor"
    On the submenu: Right click on your display driver
    Select uninstall (select Yes if asked)

    Restart your computer, and install your display driver again
    Once Windows goes back to Normal mode it should firstly display!
    Next it will say "Found new Hardware" and it will try to automatically install it
    If it cannot find the correct drivers, it will ask you for your Display driver CD
    At this point, you can either insert your driver CD (if available).
    Or cancel the driver install, and download your video driver from your manufactures site.

    Once the display driver is installed again, you should be able to restart and see normal mode each time
     
  3. David09

    David09 TS Rookie Topic Starter

    No go, should i delete them as well or just uninstall? Also in safe mode i dont have anything as well. I had to ctrl-alt-delete > File > Run. Why is that?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    glad you knew about File>Run in Task Manager

    You can use File>Run> devmgmt.msc

    But obviously you still either have spyware issues or from Spyware issues, Windows problems.

    You can also try a Repair using your Windows CD, as a LAST resort.

    I say "last" because if you still have Spyware/Virus it is possible not to work.
    You may also contemplate removing the harddrive and installing it into another computer to back up your user data.

    It's a bit of a concern !
     
  5. David09

    David09 TS Rookie Topic Starter

    Could i take a few files i need, check them for any sign of infection, put on a scan drive then uninstall my os? I dont like vista and was thinking of using my brothers XP disk to reinstall the OS. Would that solve the screen problem as well as get rid of the virus?
     
  6. David09

    David09 TS Rookie Topic Starter

    More info. Hey i found that i can change the backround, so now its not all black. Also almost everything works except the desktop. Nothing happens upon right-clicking and when i go to control panal and try to add a start menu it wont load where as the other folders do.
     
  7. David09

    David09 TS Rookie Topic Starter

    Closed... I am going to Reinstall windows Vista. Thanks for trying to help me out.
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    That'll fix it
     
  9. captaincranky

    captaincranky TechSpot Addict Posts: 10,816   +922

    Sorry, I'm just incorrigable.......

    With Vista don't you need to issue permission to install a virus?
     
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