Hi, when windows starts up it gets stuck at a black screen with a white blinking uncerscore at the top left corner. I cannot start in safe mode. The last time I used the computer I played The Sims 3 and then uninstalled McAfee and then did a normal shutdown rather than a restart as McAfee suggested. When I started up the computer today the black screen problem started. I have an extended warranty for my computer but I am afraid that if I send it in for repair the hard drive will be wiped clean an I will lose all of my files. I have an external hard drive and I just need to get into windows long enough to transfer my files. Please Help!!! * I also did a hard drive diagnostics test, and said it was ok. And my laptop is an HP dv9000 series, which I know has had some recalls. I just don't want to lose my files!!!