Windows XP Error crash

By homey76
Apr 17, 2009
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  1. I was wondering if anyone can explain this BSOD for me. Here is the dump file:

    BugCheck 1000000A, {c072d7d8, 2, 0, 8051cefa}

    Probably caused by : Unknown_Image ( nt!KiTrap0E+cc )

    Followup: MachineOwner
    ---------

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: c072d7d8, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 8051cefa, address which referenced memory

    Debugging Details:
    ------------------


    READ_ADDRESS: c072d7d8

    CURRENT_IRQL: 2

    FAULTING_IP:
    nt!MmAccessFault+b82
    8051cefa 8b07 mov eax,dword ptr [edi]

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0xA

    PROCESS_NAME: lsass.exe

    TRAP_FRAME: a99bfd64 -- (.trap 0xffffffffa99bfd64)
    ErrCode = 00000004
    eax=0000000e ebx=000ee498 ecx=00000003 edx=0000004a esi=7444ee7c edi=00143040
    eip=74444f0f esp=00b8f670 ebp=00b8f680 iopl=0 nv up ei pl nz na pe cy
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010207
    001b:74444f0f ?? ???
    Resetting default scope

    LAST_CONTROL_TRANSFER: from 8054052c to 8051cefa

    STACK_TEXT:
    a99bfd4c 8054052c 00000000 7444ee7c 00000001 nt!MmAccessFault+0xb82
    a99bfd4c 74444f0f 00000000 7444ee7c 00000001 nt!KiTrap0E+0xcc
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00b8f680 00000000 00000000 00000000 00000000 0x74444f0f


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!KiTrap0E+cc
    8054052c 85c0 test eax,eax

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: nt!KiTrap0E+cc

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: RAISED_IRQL_USER_FAULT

    MODULE_NAME: Unknown_Module

    Followup: MachineOwner
    ---------
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    I don't do the minidumps, but if you find the corresponding Error in the Event Viewer, I might be able to assist.

    I would like more information on the BSOD:
    Start> Run> type in eventvwr

    NOTE: Please ignore Warnings & Information Events. You do not need to include the lines of code-if any-in the box below the Description. Please do not paste the entire Event log here.

    The tags you will be looking for are:
    1. nt!KiTrap0E+cc
    2. IRQL_NOT_LESS_OR_EQUAL
    3. PROCESS_NAME: lsass.exe
    (Desc. of lsass.exe: Local Security Authentication Server. It verifies the validity of user logons to your PC/Server.)
  3. homey76

    homey76 Newcomer, in training Topic Starter

    Bobbye,

    Thanks for replying to my issue.

    I was printing some set of pictures to our Laserjet when this happened. This machine is a windows xp pro machine with all current windows updates. It connects to a Domain so that the user can log into the software that stores pictures for printing. This is the first time i got this BSOD. I have never gotten this before nor has it happened again. As soon as she sent the job to the printer the machine rebooted itself. When restarting and logging in i received a windows has recovered from a serious error. I went to the event log and this was logged.

    The error message is as follows:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/16/2009
    Time: 5:17:53 PM
    User: N/A
    Computer: DAISYPC4D
    Description:
    Error code 1000000a, parameter1 c072d7d8, parameter2 00000002, parameter3 00000000, parameter4 8051cefa.


    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 30 1000000
    0020: 61 20 20 50 61 72 61 6d a Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 37 32 64 37 64 38 2c 20 72d7d8,
    0038: 30 30 30 30 30 30 30 32 00000002
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 38 30 35 31 00, 8051
    0050: 63 65 66 61 cefa


    After seeing this I retrieved the dump file and opened it up to see what process or applications caused this error which i initially posted.

    Thanks for all your help in advance,

    -Homey76
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    ???
    If this was a one time message and the problem has resolved, don't worry about it. IF this continues to happen, use the troubleshooting in the quote box:
    Event #1003, Source System Error, Description: Error Code 0000000a = "IRQL_NOT_LESS_OR_EQUAL" - The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
    Further instruction depending on these results.
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