Windows XP not shutting down on a laptop

By darknate
Feb 26, 2010
  1. I have a Dell Latitude D620 and when I go to start and shutdown, the icons on the desktop as well as the start button and task bar dissapears and it gets stuck right there. I am also able to move the mouse around also. If you require further information to help me solve this issue, please include instructions on how to obtain such information.
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