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Windows XP on laptop running slow, more like walking slow. Hijackthis log included

By Lunatic
Feb 14, 2005
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  1. Windows XP on laptop running very slow. Hijackthis log included

    This thing is no more than a couple years old. It belongs to my fiancee, I try to keep it running good. But lately its been running very slow. She uses it mostly for school but she also hooks it up to the net and does her browsing, sometimes she does some downloading, questionable things I think.

    As I type this I have system checks going, Norton was just finished, Ad-Aware was updated and is running then search and destroy will run. Then the Hijackthis log will folow.

    Here is the system info:

    Windows XP Home SP1
    HP Pavilion ze4400
    AMD Athlon XP 1789MHz
    192 MB PC2100 DDR SDRAM (I know, 192? She was ripped off I think)
    40GB 4200RPM with roughly 20GB free

    When I go into the Windows Task Manager it shows at the bottom 41 Processes running. Some of them I am not sure if htey need to be running. The CPU usage idles at 2-4% but will go up to 10 or 15% for a second or two. I have also seen it spike upto 86% for about a second once.

    Another problem she has been having, and I dont understand, is when she opens up MS Word (office XP) it will shut down after it loads. It works fine on my computers but not the laptop. She did a system restore, never done one before, and it ran okay after but started shutting down again. This is the only program it does this to.

    She has a RF mouse installed so that my show up in the log.
    Well here is the Log:
     
  2. Lunatic

    Lunatic TS Rookie Topic Starter Posts: 66

  3. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Boot in Safe Mode
    Switch off System Restore
    Press ctrl/alt/del and in Taskmanager try to STOP: (note the spelling!)
    msnmsgr.exe

    Next, try to uninstall anything to do with:
    C:\Program Files\MSN Messenger\msnmsgr.exe

    Next, run HJT on its own and let it 'fix' if still there:
    C:\Program Files\MSN Messenger\msnmsgr.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us8l.hpwis.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us8l.hpwis.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O14 - IERESET.INF: START_PAGE_URL=http://us8l.hpwis.com
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) - http://h20270.www2.hp.com/ediags/gmn/install/hpbasicdetection3.cab

    When done, delete the directory C:\Program Files\MSN Messenger with everything in it.
    Boot normal.
    If all OK, put System Restore back on.
     
  4. Lunatic

    Lunatic TS Rookie Topic Starter Posts: 66

    Thanks I'll try this as soon as I get home.

    Is MSN messenger really that bad? I have no problem with removing it, I just see it being removed everywehre.
     
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    That is NOT the MS messenger but a spyware/malware version!
    The real McCoy is C:\Program Files\messenger\msmsgs.exe
    Look at the spelling and directory-name
     
  6. Lunatic

    Lunatic TS Rookie Topic Starter Posts: 66

    I see.

    I got it all done and ran it again
    Does it make a difference weather or not I turn on the system restore?
     

    Attached Files:

  7. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Looks clean to me.
    System Restore will contain the spyware/adware that you try to remove. If you DO have to go back for one reason or another, you are back to square one.
    By switching off, you delete all restore points, including all the ones that have the spyware/adware in them.
     
  8. lobbslobb

    lobbslobb TS Rookie

    Try a registry fix program?

    I find registryfixer.weebly.com very useful, great little program
     
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