Hi
I am gonna try to explain this the best i can.
My computer runs 2 user at present 1 user is able to access internet explorer with only a few minor problems while the other user cannot access unless all normal steps are bypassed.
When i click on the internet explorer shortcut i get a message that saying "Internet explorer has encountered an error as must close. any unsaved work will be lost. A error report is bein generated for you to send to microsoft" or a message very close 2 those words.
However i can enter internet explorer by the start menu if i follow the steps below.
Press Start
Press All Program
Right click on Internet explorer and select Run As
I am then asked to select a user to run the program and i click current.
Then i recieve another error message reading
"APPLICATION ERROR"
"Exception EInoutError in module AVGTOO-1.DLL OOOOADDD
Unable to create directory"
Here is a list of some of the things that are happenin.
1 - As this user once i do get into internet explorer i have tried to disable add-ons but it will not allow me too do this.
2 - I am unable to open any page from the favourits list of either user in internet explorer
3 - When i save a web page to the desktop and go to reopen it from that shortcut i get this error message "Internet explorer has encountered an error as must close. any unsaved work will be lost. A error report is bein generated for you to send to microsoft"
4 - I cannot open any help topics in internet explorer
5 - Cannot open a web page from a link in an email. Have to copy and paste link manually instead of just clicking on the link.
6 - When i try to access help and support throught the start menu it does not open. i get the hourglass as mouse pointed for bout 2 seconds but nothin happens then everything returns to the way it was.
I know this all sounds very wierd and has got me stumped as to what it could be.
I am not extremely computer literate but i have a general idea and have not been able to find any answers in all the forums i have searched.
Any help would be appreciated.
Thanks
I am gonna try to explain this the best i can.
My computer runs 2 user at present 1 user is able to access internet explorer with only a few minor problems while the other user cannot access unless all normal steps are bypassed.
When i click on the internet explorer shortcut i get a message that saying "Internet explorer has encountered an error as must close. any unsaved work will be lost. A error report is bein generated for you to send to microsoft" or a message very close 2 those words.
However i can enter internet explorer by the start menu if i follow the steps below.
Press Start
Press All Program
Right click on Internet explorer and select Run As
I am then asked to select a user to run the program and i click current.
Then i recieve another error message reading
"APPLICATION ERROR"
"Exception EInoutError in module AVGTOO-1.DLL OOOOADDD
Unable to create directory"
Here is a list of some of the things that are happenin.
1 - As this user once i do get into internet explorer i have tried to disable add-ons but it will not allow me too do this.
2 - I am unable to open any page from the favourits list of either user in internet explorer
3 - When i save a web page to the desktop and go to reopen it from that shortcut i get this error message "Internet explorer has encountered an error as must close. any unsaved work will be lost. A error report is bein generated for you to send to microsoft"
4 - I cannot open any help topics in internet explorer
5 - Cannot open a web page from a link in an email. Have to copy and paste link manually instead of just clicking on the link.
6 - When i try to access help and support throught the start menu it does not open. i get the hourglass as mouse pointed for bout 2 seconds but nothin happens then everything returns to the way it was.
I know this all sounds very wierd and has got me stumped as to what it could be.
I am not extremely computer literate but i have a general idea and have not been able to find any answers in all the forums i have searched.
Any help would be appreciated.
Thanks