TechSpot

Windows XP won't load BSOD

By Glitterbugx
Mar 4, 2009
  1. Hi guys im going to have to be completely honest and say i have read other posts and NONE of it made any sense what so ever im now crying my eyes out really confused and my head hurts from not understanding what everyone is talking about so when people reply please PLEASE!!!! put it in the dumbest plain simple way possible with no difficult words like hard drive and that nonesense


    Ok i have read about a million other posts this morning and none of it made any sense.
    I tried to turn my computer on yesterday and i keep getting a blue screen saying its shut down windows to protect my computer but i havent installed downloaded or done anything to that computer for it to say this!
    i tried the option of starting windows properly.. Starting it with the last settings that worked and all the other options..
    ive been into the windows settings and put them to default and that didnt work then i tried changing some settings that didnt work either i tried putting a disk in to fix it that didnt work either cos it has to load windows for it to work....
    It gets to the black page where thw windows symbol loads and a little bar underneathe with blue squares moving along meaning windows is loading then i hear 4 or 5 crunching clicks and then the blue screen then it restarts nothing is working and if i could afford to take it to a computer shop today i would but can somebody please help me!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Question: When you try to boot up does the screen work at all before Windows trys to load?
     
  3. Glitterbugx

    Glitterbugx TS Rookie Topic Starter

    What does boot up mean? do you mean when i try to turn the pc on? yeah the screen works fine its just it all loads ok to the point of just before windows loading then i get the blue screen and then it restarts ive found this thing on my pc when i pressed F10 and its saying something about retreiving windows or something and it says its going to clear all my files and stuff ive got thousands of pictures about about 5,000 songs on my pc id be devistated to lose them all but im going to save the pictures and go ahead with that i think because everyone says its completly broken :( any suggestions?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Leave F10 alone; don't follow any of those directions. Here is the first thing I want you to do: Run Memtest on your memory. This test is free, completely safe, and it starts as soon as your PC starts (boots up) which means it doesn't even get to the Windows screen. Follow these directions as I give them and get back to us with the results.

    1. Go to www.memtest.org and download the latest ISO version. It is free and perfectly safe.

    2. Burn to a CD.

    3. Place CD in your drive and reboot (restart) with CD in drive. (You might have to place your drive as first bootable in your BIOS) The test will take over.

    4. Let it run for a LONG time. The rule is a minimum of 7 Passes. There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    5. If you have errors you have corrupted memory and it needs to be replaced.

    6. Also, with errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.

    * We are checking for corrupted memory first.

    I am concerned that either a) you are heavily infected or b) your harddrive has failed or is close to it. But let's see first what memtest tells us.

    Remember, a minimum of 7 Passes (the screen will show this) and if you get no errors we'll take it from there.

    I strongly suggest in the future that you periodically back-up anything important by burning to CD/DVD and or having an external harddrive to store items.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.