Wired network not working but Wi-Fi is

By fizzy
Jan 8, 2013
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  1. Hi there,

    I've been searching countless web pages and saw some other people having similar problems as me but I cant find any solution to mine.
    My internet connection was fine until the router went down for maintenance I suppose. ipconfig shows that I have an IP address and default gateway as normal. The connection on the wired interface is showing I'm connected to the internet but I can't ping outside of the default gateway.

    When I tethered an internet connection from another system (using the same cable and socket), I can use the internet on my pc. I've also tried most of the things I could find but it is still not working. Here are the things I have done till now:

    >ipconfig /release
    >ipconfig /flushdns
    >ipconfig /renew

    >netsh winsock reset catalog
    >netsh int ip reset reset.log hit

    >ran system restore
    >installed new drivers for the onboard NIC
    >made sure there are no proxy settings and ipv4 and ipv6 are set to automatic
    >uninstalled all antivirus and disabled firewalls
    >plugged in the cable to another system (and the internet still works)

    My limitation is I live in an apartment where the connection is provided only via wall socket to their router which I have no access to. But since the wall socket is still giving internet on another system im pretty sure it is my pc's problem. Please help.

    System spec:
    windows 7 64bit
    Intel(R) 82579V Gigabit Network Connection
  2. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,446   +619

    Post a log of ipconfig /all
  3. fizzy

    fizzy Newcomer, in training Topic Starter

    Thanks for replying!

    Here is it

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Tawfik-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : customer.gallery.crm.lan

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : customer.gallery.crm.lan
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
    n
    Physical Address. . . . . . . . . : D4-3D-7E-01-B2-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6071:db31:e31d:959c%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.23.194.118(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : 09 January 2013 03:32:48
    Lease Expires . . . . . . . . . . : 09 January 2013 03:47:47
    Default Gateway . . . . . . . . . : 10.23.192.1
    DHCP Server . . . . . . . . . . . : 10.23.192.1
    DHCPv6 IAID . . . . . . . . . . . : 232013182
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-47-D3-00-78-44-76-9C-05-79

    DNS Servers . . . . . . . . . . . : 10.23.192.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter VPN - VPN Client:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VPN Client Adapter - VPN
    Physical Address. . . . . . . . . : 00-AC-DE-24-56-A7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 78-44-76-9C-05-78
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 78-44-76-9C-05-79
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{A11E7B0C-1D60-402C-A96C-70CDAA635AF6}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{CC537B79-931D-4A17-B020-22C1635BF7B0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:3027:2c34:e032:e934(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3027:2c34:e032:e934%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.connectify:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.customer.gallery.crm.lan:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : customer.gallery.crm.lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
  4. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,446   +619

    I'd wait until jobeard appears, because Im not 100%. But I think a problem is with your node type.
  5. fizzy

    fizzy Newcomer, in training Topic Starter

    I kinda noticed that too when other people posted their config.. I always see the node type is in hybrid

    maybe changing it in the registry like this guide? http://support.microsoft.com/?id=160177
  6. St1ckM4n

    St1ckM4n TechSpot Evangelist Posts: 3,446   +619

    Yeah, I was going to suggest regediting to make it Hybrid.
  7. wrt54gs7

    wrt54gs7 TechSpot Enthusiast Posts: 131

    Another possible reason (less likely) why you cant access outside your default gateway is that the gateway is actively preventing your access either by blocking your MAC-address or IP address access outside your gateway. Have you tried plugging in another computer? Does it get the same IP address with your previous pc? Can you also post ipconfig /all results with your wireless connection only.
  8. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    The DHCP has given out an address, so the MAC is NOT being blocked !
  9. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    [1] Normally problems arise whenever Node is not Hybrid BUT when that IS the problem, one or more of the IP addresses are missing. In this case, they all seem to be correct

    Notice however, how [2] differs from [3] - - the subnet (by definition) is the gateway address[3] but the pc address is NOT in the same subnet (ie 10.23.192.x is not the same as 10.23.194.x )

    OR IS IT? with the netmask of 255.255.240.0 ALL these settings are just fine!

    From your description I gather you're at a university or housing project where the Internet is provided (ergo their router and you can't touch it). Another clue is the private range of 10.x.x.x to allow more users on the subnet.

    Please describe OTHER issues you have as ping is not fatal and every device has the choice to not reply to ping
    so that you may not be able to ping some.domain.name but could easily access it via your browser.

    Please site specific examples of non-ping failure you are suffering.
  10. wrt54gs7

    wrt54gs7 TechSpot Enthusiast Posts: 131

    I was talking about blocking access to the internet, not denying connectivity to the network. Something like this:
    net.jpg net.jpg
  11. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    Yes, that was a given. If that was the cause, then the DHCP would not have allowed the IP configuration that now exists as that is how it is implemented.
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    Apologies; This comment is NOT correct. OpenWAG is an open source project adding function to LinkSys routers.
  13. fizzy

    fizzy Newcomer, in training Topic Starter

    Hi all thanks for the reply all

    Here is the config fro my pc using wireless. I'm using a software called connectify to tether my laptop to my pc. On my laptop it does get a different IP

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Tawfik-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : connectify

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : customer.gallery.crm.lan
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
    n
    Physical Address. . . . . . . . . : D4-3D-7E-01-B2-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter VPN - VPN Client:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VPN Client Adapter - VPN
    Physical Address. . . . . . . . . : 00-AC-DE-24-56-A7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 78-44-76-9C-05-78
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 78-44-76-9C-05-79
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::135:625d:79f3:3c9e%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.156.50(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 09 January 2013 22:52:53
    Lease Expires . . . . . . . . . . : 14 January 2013 02:56:31
    Default Gateway . . . . . . . . . : 192.168.156.1
    DHCP Server . . . . . . . . . . . : 192.168.156.1
    DHCPv6 IAID . . . . . . . . . . . : 209208438
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-47-D3-00-78-44-76-9C-05-79

    DNS Servers . . . . . . . . . . . : 192.168.156.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.customer.gallery.crm.lan:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.connectify:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3018:d8ef:aee8:cef3(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3018:d8ef:aee8:cef3%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    So should I try to make it hybrid for problem [1]? Just to give it a go?

    Yeah I live in a student accommodation. I was thinking it was my pc's problem so I held back from reporting it to the management just yet.

    Tried pinging google.com, bbc.co.uk, and even the provider's homepage ask4.com. None of them work.
  14. fizzy

    fizzy Newcomer, in training Topic Starter

    Tried regediting to hybrid node.. still no success

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Tawfik-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : customer.gallery.crm.lan

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : customer.gallery.crm.lan
    Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
    n
    Physical Address. . . . . . . . . : D4-3D-7E-01-B2-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6071:db31:e31d:959c%19(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.23.194.118(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : 09 January 2013 23:16:38
    Lease Expires . . . . . . . . . . : 09 January 2013 23:45:15
    Default Gateway . . . . . . . . . : 10.23.192.1
    DHCP Server . . . . . . . . . . . : 10.23.192.1
    DHCPv6 IAID . . . . . . . . . . . : 232013182
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-47-D3-00-78-44-76-9C-05-79

    DNS Servers . . . . . . . . . . . : 10.23.192.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter VPN - VPN Client:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VPN Client Adapter - VPN
    Physical Address. . . . . . . . . : 00-AC-DE-24-56-A7
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 78-44-76-9C-05-78
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : connectify
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 78-44-76-9C-05-79
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.customer.gallery.crm.lan:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : customer.gallery.crm.lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.connectify:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3412:b88:f5e8:3d89(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3412:b88:f5e8:3d89%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Tawfik>ping google.com

    Pinging google.com [173.194.41.97] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 173.194.41.97:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
  15. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    so what follows is the CONNECTIFY??? There's a lot going on so let's NOT be changing too much too quickly or we'll never eliminate the good from the bad
    would have said NO, but your following post shows you've made that jump already :0
    thought so :) and yes, it still could be
    Get any connection you can, get a command prompt and enter ROUTE PRINT
    Paste the results into [ code ] block [ / code ] (remove the spaces 'twix the brackets)
  16. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    Also try this tracert google.com and paste results into a code block too.

    As your PING GOOGLE.COM found the ipaddress, that means you accessed the DNS and got back a reply.
    (even though the settings show the same address as your router in all cases, the router is NOT the dns; just a relay point to the value held in the router settings - - very typical.)

    try this too: command prompt and enter notepad \windows\system32\drivers\etc\hosts
    how much is in that file, a few lines or 1000's ? If 1000's, <ctl>F google.com - - is there one?
  17. jobeard

    jobeard TS Ambassador Posts: 13,348   +300

    On Windows 7 (which I have too), the default firewall should be enabled.
    As you are in a public environment, set the network type to PUBLIC unless you want to share with your school mates and then use HOME (not recommended).

    Later, download Avast! Free as your A/V.
  18. fizzy

    fizzy Newcomer, in training Topic Starter

    Hi,

    Sorry for replying late. Had no internet till today. It seems that the problem is fixed after few other people were complaining about not getting a connection as well. Pretty sure the problem was their router.

    I gave a call to the provider's support center and what they did was only trying to go through stuff that I did before on my own. they tried giving me a different IP address from the DHCP pool and it still didnt work. He said there was "something wrong" with my computer settings. I couldnt wait and and backed up my drives and did a reformat and fresh install of windows. It didnt work either back then.

    Thank you so much for trying to help with my problem. You can close this topic now. Cheers
  19. wrt54gs7

    wrt54gs7 TechSpot Enthusiast Posts: 131

    Your gateway router was probably misconfigured after the maintenance.


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