So I have looked at many threads and topics with a similar issue. My setup is simple, wireless router for modem with a few people using their laptops to get internet access. Everyone, when they say they are connected to the network, has internet access except for me. It will say that I'm connected to the network, but in either firefox or internet explorer, it will tell me page cannot be displayed. When i connect via network cable, i get online without any issues. also, if i select the connection, it tells me that is has received no packets at all. I don't know how to use ping and if i even did it correctly. when i had the wire in i tried to ping www.google.com and did, but trying wireless it tells me that it can't find the address every time. i did notice my friend's laptop has an IP address starting with 192 and mine starts with 168. also, her address type under "support" is "assigned by DHCP" and mine says something different, something about "automatic address" something. i checked to make sure everything for wireless was set to automatically set the settings, and everything looked fine. everyone in the house is also running xp, including myself. i also have norton internet securities and something else norton that has antivirus and system protection, but i can't uninstall either of them. they tell me to login online or get admin privledges even when im logged in as admin to remove them. should i use the removal tool provided by norton to fix this? i disabled any norton features i could find at startup thinking it might have been a software issue, but there was no change. my computer knowledge is weakest in networks, so any help provided would be nice if it was written for someone who doesn't know all the commands and how to use them. thanks a ton for any advice offered and ill be sure to answer any questions that you might have in trying to get closer to helping me solve this.