Hi all. I have a slight issue with a users machine. They were working on a word document when it became unresponsive. The upshot of this is that word appears in the taskbar, with the document open but it cannot be closed. It appears in applications in task manager but clicking to close then the followup box to end now, just doesnt do anything. On top of this, the winword.exe process wont close either. AND it loads all profiles on the computer with the same problem, so other network profiles find they have winword showing the same document in the task bar. It cant be clicked to maximise and it cant be read and worked on, or closed. I have checked hkey local machine in Run and current user but there is no entry. msconfig shows nothing. startup folder in start menu is the same with no entry for it. I am a whisker from reimaging the whole machine tomorrow. Anyone got any idea what could cause this to occur?